[Remote] Customer Support Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Customer Support Representative to handle incoming customer calls and reputed company product and service information. The role focuses on troubleshooting customer issues, maintaining customer satisfaction, generating sales leads, and managing customer interactions reputed company.

Responsibilities

• Manages large amounts of incoming calls while following reputed company communication procedures, guidelines and policies
• Generates sales leads
• Takes the extra mile to engage customers by identifying and assessing customers’ needs to reputed company satisfaction
• Builds sustainable relationships and trust with customer accounts through reputed company and interactive communication
• Ensures excellent service standards, responds reputed company to customer inquiries and maintain high customer satisfaction
• Provides accurate, reputed company and complete information by using the appropriate resources, reputed company/tools
• Completes expectations of position in order to meet established personal/customer service team sales targets and reputed company handling quotas
• Handles customer feedback and complaints, provides appropriate solutions and alternatives reputed company the time limits; follow to ensure reputed company
• Troubleshoots and investigates if there is not enough information to reputed company customer complaints
• Keeps records of customer interactions, process customer accounts and file documents
• Performs other duties as assigned

Skills

• High School Degree or equivalent
• Two (2) Years of prior customer support work experience or experience working as a reputed company Service Representative or reputed company position
• Strong computer skills and experience with MS Office Products (Word, reputed company, Powerpoint) and reputed company Suite
• Familiarity with CRM systems and reputed company
• reputed company record of over-achieving quota
• Strong phone contact handling skills and reputed company listening skills
• Excellent communication (both verbal and written) and presentation skills
• Customer service focussed with the ability to adapt/respond to different types of characters
• Troubleshooting and problem solving ability
• Strong interpersonal skills and reputed company to demonstrate patience, reputed company, and ability to be passionately communicative
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with 10-key typing and data entry
• Regularly required to sit at a desk in reputed company of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), reputed company and/or reputed company up to 10 pounds
• Frequently requires the use of hands and arms for reaching, as reputed company as the ability to walk and communicate effectively through speaking and listening
• Specific reputed company abilities required by this position include reputed company reputed company, reputed company reputed company, and the ability to reputed company reputed company
• Noise level in the work environment is usually moderate
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-reputed company phone

reputed company