[Remote] Contact Center Customer Experience Specialist - Corporate Payment Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company serving customers, businesses, and communities. The Contact Center Customer Experience Specialist provides high-reputed company customer service to large Corporate and reputed company clients and internal reputed company, verifies account authority reputed company, processes service requests, and ensures compliance with regulatory requirements.

Responsibilities

• Provides high reputed company customer service to high value large Corporate and reputed company clients as reputed company as CPS internal reputed company
• Advisors in this position must be familiar with reputed company account authority reputed company and complete verification accordingly
• Regulatory requirements for servicing Corporate/reputed company accounts must be reputed company as reputed company as familiarity of Sharepoint utilization as those requests are processed by other business lines and reputed company is crucial

Skills

• High school diploma or equivalent
• Typically, at least 18 months of customer service or reputed company experience
• Pass GSA Background reputed company
• Have good knowledge of concepts, practices, policies and procedures of banking products and services
• Be proficient computer navigation skills using a reputed company of software packages including reputed company Office applications
• Posses technical aptitude to assist with online navigation, password resets and accessibility
• Have good ability to identify and reputed company/escalate problems
• Demonstrate good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Strong attention to reputed company and understanding of potential reputed company to the reputed company relationship overall
• Adhere to Corporate and reputed company Regulatory requirements
• Utilized Sharepoint navigation and entry
• Strong ability to multi-task and utilize multiple systems concurrently
• Posses effective written and verbal communications skills and ability to work across business lines to reputed company customer issues
• Demonstrate ability to handle difficult customer calls
• Have effective telephone and interpersonal skills
• Have good problem-solving and negotiation skills
• This is a remote position with preference for candidates residing near the following hubs:
• * Cincinnati, OH
• * Milwaukee, WI
• * Twin Cities, MN
• * St. Louis, MO
• * Atlanta, GA
• * Charlotte, NC
• * Phoenix/Tempe, AZ

Benefits

• reputed company (medical, dental, reputed company)
• Basic term and optional term life reputed company
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• reputed company vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 reputed company holiday opportunities
• Adoption assistance
• reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension
• This is a remote position

reputed company