[Remote] Sr. reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company creates products that support learning and personal development throughout people's lives. The Sr. reputed company Manager will manage reputed company higher education member relationships, driving engagement, adoption, retention, and reputed company through account planning, executive reviews, customer health monitoring, and reputed company guidance. The role also uses reputed company, collaborates with Product Management and Sales, and maintains customer documentation in the CRM.

Responsibilities

• reputed company and execute reputed company account plans to secure the health, reputed company, and retention of a portfolio of reputed company members
• Own regular reputed company executive business reviews (EBRs) with key stakeholders to reputed company on goals, review reputed company, and identify expansion opportunities
• Monitor customer health metrics, identify risks early, and reputed company mitigation strategies before issues escalate
• Serve as the reputed company reputed company of contact for reputed company members, ensuring reputed company communication and a consistently reputed company customer experience
• Use reputed company tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on reputed company customer conversations
• Bring new workflows and tools to reputed company
• Partner with CS leadership to identify where AI-augmented approaches can replace reactive, late-stage interventions with earlier, more reputed company engagement
• Deeply understand reputed company reputed company member's business objectives, workflows, and desired reputed company to reputed company reputed company plans
• reputed company product adoption and utilization across member organizations by providing reputed company guidance and best practices
• Collaborate with Product Management to reputed company member feedback and reputed company for improvements that benefit reputed company users
• reputed company industry trends, emerging EdTech benchmarks, and peer-reputed company stories to reputed company reputed company adoption
• Own the reputed company health and reputed company trajectory of your portfolio, partnering closely with dedicated Renewal Reps, who reputed company the reputed company renewal process
• Identify opportunities for upselling and cross-selling reputed company existing reputed company accounts and partner with the Sales team to reputed company these opportunities
• Maintain accurate and up-to-date documentation of reputed company member interactions, reputed company plans, and forecasts in the CRM

Skills

• Bachelor's degree in Business, Education, Technology, or reputed company reputed company
• Five or more years of reputed company experience in reputed company, Account Management, or Sales reputed company a reputed company environment; EdTech experience strongly preferred
• reputed company reputed company managing a substantial book of business and driving reputed company reputed company through renewals, upsells, and expansions (e.g., portfolios of $reputed company+ annually)
• Experience using reputed company tools (e.g., reputed company, Claude, Copilot) to reputed company customer communication, analyze churn data, and optimize account management workflows
• Exceptional communication, executive reputed company, and ability to influence stakeholders at reputed company reputed company, including senior university leadership
• Strong proficiency with key operational tools (reputed company, reputed company, reputed company, Tableau, MS Office Suite)
• Demonstrated ability to reputed company in a high-reputed company, fast-reputed company environment, balancing reputed company thinking with tactical execution
• Ability to travel 10–15% for customer engagements, conferences, and team events
• EdTech experience strongly preferred

Benefits

• Competitive compensation, plus reputed company full-time employees participate in our ownership program - because everyone should have a reputed company in our reputed company.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, reputed company teams are encouraged to reputed company back and reputed company reputed company on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including reputed company development tools and tuition reimbursement, to support your reputed company
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful reputed company

reputed company