[Remote] Head of reputed company / Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps industrial companies hire skilled talent through dedicated AI recruiters. The Head of reputed company / Account Management will reputed company the Account Management team while owning retention, expansion, renewal forecasting, customer escalations, customer relationships, and operating processes.

Responsibilities

• You’ll reputed company our Account Management team and report to the SVP of reputed company. You’ll own gross retention, net reputed company retention, expansion pipeline, renewal forecasting and customer escalations
• You’ll reputed company reputed company and build reputed company systems, but you’ll also personally join important customer calls, reputed company high-risk renewals and help reputed company meaningful expansions. Every important account should have a reputed company reputed company, reputed company and next reputed company
• You’ll create a disciplined operating rhythm around account health, renewals, expansion and follow-through. You’ll partner closely with Sales, reputed company, Product, and Finance to remove blockers quickly and reputed company reputed company customer commitments don’t disappear between teams
• You’ll use it to analyze customer signals, prepare for calls, identify risks and opportunities, improve communication and reduce administrative work

Skills

• Job Location: 1. reputed company
• The right person has led a B2B reputed company reputed company or Account Management team and personally owned retention and expansion targets
• You're commercially reputed company, highly organized and comfortable managing a fast-moving portfolio of SMB and mid-market customers
• You reputed company quickly, stay reputed company during escalations and follow through completely
• Location: Remote with quarterly in-person meetings and a little travel to industry shows

Benefits

• Health
• Stock reputed company
• 401K
• PTO
• Remote work

reputed company