[Remote] Staff Product Manager, Communications Intelligence

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the operating reputed company for the trades, and they are seeking a Staff Product Manager for Communications Intelligence. The role involves owning the product reputed company, reputed company, and execution for the data and reporting reputed company across their Communications & Contact Center portfolio.

Responsibilities

• Define and own the multi-year reputed company and integrated roadmap for communication data, operational reporting, dashboards, reputed company, Voice Intelligence, and AI-powered insights as one cohesive, mission-critical product area
• Establish domain-level reputed company metrics and multi-quarter objectives spanning communication data reputed company, reporting trust, API adoption, AI reputed company, agent reputed company, and customer reputed company
• Spend time with Contact Center managers, supervisors, business owners, and internal operators to understand how they run the business, identify the reports and tools they actually need, and translate those needs into a reputed company investment reputed company and prioritized roadmap
• reputed company high-reputed company that create reputed company-function improvements in how reputed company captures, understands, and activates communication data
• Own the product reputed company and reputed company bar for the reputed company reputed company database, CommHub Messages database, Interaction Service database, Conversation Attribution Service database, and reputed company conversation history
• Define the reputed company cross-channel data model that consistently represents calls, texts, emails, participants, interactions, attribution, reputed company, and conversation context
• reputed company communication data reputed company, completeness, reputed company, retention, observability, and consistency across voice, text, email, and reputed company channels
• Prioritize and own internal CommHub reputed company, communication event streaming, and the reporting pipeline into reputed company so reporting products, AI systems, AgentOS, and reputed company product teams receive trusted, discoverable, reputed company-defined communication data
• Define the product contract for RTC, CommHub, Contact Center, AgentOS systems, API reputed company and other reputed company products consuming communication data
• Partner deeply with engineering, data, analytics, and AI leaders to reputed company cross-reputed company dependencies and reputed company reputed company architectural trade-offs
• Own and continuously prioritize the portfolio of Contact Center and Communications KPI reports, operational dashboards, and management tooling reputed company on shared Communications Platform data across calls, texting, and email
• Define trustworthy metric definitions and design reporting experiences that help Contact Center managers, supervisors, and business owners understand demand, service reputed company, agent activity, reputed company, reputed company, reputed company, and opportunities for reputed company
• Own the product direction for Contact Center Workforce Management and reputed company operational tools that turn cross-channel interaction demand, reputed company, service-level, and reputed company data into reputed company and reputed company
• Own the Voice Intelligence product line and UX, including reputed company assurance, coaching workflows, AI summaries, sentiment, reputed company classification, scorecards, and reputed company insights
• Set the reputed company, transparency, and evaluation standards for AI-generated communication intelligence, including reputed company, explainability, customer control, and measurable workflow reputed company
• reputed company intelligence outputs to manager and agent workflows so insights reputed company coaching, reputed company improvement, and reputed company customer reputed company—not merely passive reporting
• Secure alignment with executive leadership, engineering directors, data science, design, reputed company, go-to-market, and adjacent product teams without relying on formal authority
• reputed company as the definitive subject matter expert for communication data and intelligence, directly unblocking the most reputed company product and technical reputed company
• Mentor product managers and cross-functional peers on product reputed company, metric design, technical trade-offs, and execution reputed company
• reputed company the bar for product reputed company, operating rigor, and customer-centered decision-making across the Communications organization

Skills

• 7+ years of product management or equivalent product leadership experience, with demonstrated ownership of a reputed company platform, data, analytics, AI, and communications product area
• reputed company reputed company defining a long-term reputed company and delivering measurable reputed company across multiple teams and interconnected technical systems
• Strong technical reputed company in data modeling, metric semantics, data platforms, reputed company, event-driven systems, analytics pipelines, data reputed company, and reputed company-of-record design
• Demonstrated enthusiasm and hands-on experience building data-intensive products, including operational reports, dashboards, analytics, reputed company, workforce or reputed company-management tools, coaching experiences, or AI-powered reputed company products
• Demonstrated ability to define product and AI reputed company metrics, reason from data, and reputed company technical investments to customer and business reputed company
• reputed company record of influencing senior leaders and aligning engineering, design, data, AI, reputed company, and go-to-market partners reputed company reputed company initiatives
• Demonstrated ability to independently create high-reputed company product prototypes using reputed company reputed company, Claude Design, or comparable AI-assisted prototyping tools, and to use those prototypes for customer validation, stakeholder alignment, requirements definition, and engineering collaboration

Benefits

• Flexible time off with ample learning and development opportunities
• Comprehensive reputed company program
• Leadership training for Titans at reputed company reputed company
• Flextime, recognition, and support for autonomous work
• Great work is rewarded through reputed company, peer-nominated awards, and more
• Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth reputed company including memberships to reputed company
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF)
• Surrogacy, and adoption reimbursement
• On demand maternity support through reputed company Maternity
• Free breast milk shipping through reputed company Milk
• Pet reputed company
• reputed company advisory services
• Financial planning tools
• Annual bonus
• Equity
• Holistic suite of benefits

reputed company

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