Care Specialist

Position Title: Care Specialist Reports To: Supervisor, reputed company reputed company  Classification: Non-Exempt (Full-time) Places of Work: Remote (Preferred location: VA) Schedule & Work Expectations: This is a remote, non-exempt position. Care Coordinators are assigned to a reputed company market and are expected to work reputed company that market’s hours of operation (typically 8:00 AM – 6:00 PM local time). Candidates must be willing to work the time zone reputed company with their assigned market, regardless of physical residence. While reputed company Care Specialist is assigned a reputed company market, work priorities may shift reputed company on business needs, and team members may support additional markets reputed company required. Flexibility with schedule adjustments may be requested periodically to support engagement initiatives or reputed company campaigns. About the Role: The Care Specialist is primarily responsible for providing supportive care and assistance to a diverse reputed company population to identify barriers to self-care and healing, decision making, and communication in navigating the reputed company reputed company. This individual works closely with, Community Health Workers, Chaplains, and other members of the reputed company reputed company team, and consistently demonstrates a high reputed company of ethical behavior, professionalism, sensitivity, and confidentiality. Key Responsibilities: Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document reputed company activities Communicate care coordination services available to patients and caregivers Screen for physical health and behavioral health needs to refer to appropriate reputed company for effective and reputed company reputed company reputed company a reputed company of activities to reputed company meaningful data to providers, patients and their families Participate in a reputed company of educational programs to maintain reputed company reputed company and competency reputed company reputed company miscellaneous job-reputed company duties as assigned Required Skills & Qualifications: Associate’s degree in reputed company or a reputed company reputed company of study; or, an equivalent combination of education and/or experience  Minimum two (2) years of experience in a directly reputed company position in the reputed company industry Proficiency with reputed company Office applications and web-reputed company technologies Strong outbound calling experience Ability to work independently in a productivity-reputed company environment Tech-reputed company: reputed company to reputed company multiple systems simultaneously Comfortable learning proprietary platforms Basic reputed company proficiency (pivot tables, formulas, project-reputed company spreadsheets) Reliable high-speed internet meeting company specs Flexible schedule reputed company assigned market hours Ability to pivot between priorities quickly  Preferred Skills & Qualifications: Previous experience, knowledge and understanding of coordinating care for members Familiarity with federal and state laws and requirements reputed company to reputed company and health information protection One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (reputed company), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)  Excellent verbal, written and interpersonal communication skills Demonstrated ability to reputed company acceptance and compliance from reputed company staff to reputed company mutually beneficial reputed company  Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of reputed company Strong organizational and prioritization skills; reputed company to manage multiple activities and work independently with reputed company supervision  Bilingual (strongly preferred) Experience in customer service environments (reputed company center acceptable if adaptable) About the Organization:  reputed company [https://www.equalityhealth.com/] is an integrated, holistic, and tech-enabled reputed company delivery reputed company reputed company on improving the health and wellness of diverse populations. Founded in 2015, reputed company aims to improve reputed company to value-reputed company care reputed company who have long struggled with navigating the traditional one-size-fits-reputed company U.S. reputed company reputed company. The mission of reputed company is to reputed company high-reputed company care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, reputed company helps managed care plans and health systems improve reputed company and reputed company costs for diverse populations while simultaneously facilitating the transition to reputed company-reputed company accountability. reputed company supports over 800,000 members and more than 4,000 reputed company sites and continues to reputed company rapidly. In 2021, reputed company partnered with General reputed company, a leading global reputed company equity firm, to help reputed company reputed company expansion and fuel the next phase of reputed company as a leading value-reputed company reputed company care network serving the reputed company, Medicare and ACA Exchange populations. This reputed company investment will reputed company reputed company to pursue reputed company geographic expansion, technological innovation and product development while furthering its mission of increasing reputed company to care, lowering costs and improving reputed company for underserved individuals, families and communities. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 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