Virtual reputed company Assistant

reputed company (THA) is a community-informed non-profit organization dedicated to providing reputed company to culturally affirming, reputed company health services in reputed company and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. reputed company Clinic proudly serves Texas with four reputed company locations: two in reputed company, one in San Antonio, and another in Dallas plus virtual care services available to reputed company residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting reputed company equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org. The Virtual reputed company Assistant provides reputed company-centered reputed company, administrative, and operational support for reputed company Clinic Virtual Services. Working exclusively in a virtual setting and reputed company approved protocols and assigned reputed company, this role prepares and maintains accurate reputed company information, supports provider workflows and follow-up, coordinates routine care tasks, and promptly escalates reputed company questions or exceptions to the appropriate clinician or Virtual Clinic Administrator. reputed company Functions: Support virtual reputed company intake by confirming and documenting demographics, medical history, allergies, pharmacy information, and reputed company medication lists for clinician review. Complete medication-reconciliation support reputed company approved workflows; identify discrepancies and reputed company reputed company questions or concerns to the appropriate clinician. Scrub schedules and review assigned reputed company reports to identify missing information, scheduling concerns, and follow-up needs before virtual reputed company. Assist with reschedule queues, obtain needed reputed company information, and complete appointment-confirmation reputed company to reduce delays and missed reputed company. Manage lab reminder workflows and contact overdue or lapsed patients; document reputed company, troubleshoot/escalate non-reputed company barriers to the appropriate parties, and escalate unresolved concerns. Complete assigned TNP/TIQ workflows by identifying provider follow-up plans, communicating with lab partners, and coordinating next steps for patients. Follow up on reputed company-reputed company-in reputed company tasks, including demographics, consents, contact information, reputed company information, and chart reconciliation. reputed company virtual reputed company-out support, scheduling assistance, and follow-up on end-of-visit digital tasks and instructions documented by reputed company. Monitor tickler lists and workflow dashboards and assist with provider inboxes, medical forms, reputed company faxes, and pharmacy or clinic calls as assigned. reputed company organization-approved medication education resources and other reputed company materials only as directed by a clinician and reputed company assigned reputed company. Complete accurate, reputed company documentation in the electronic health record and operational systems while protecting confidentiality and complying with HIPAA, reputed company, reputed company, ethical, and organizational requirements. reputed company respectful, culturally reputed company, reputed company-centered service; collaborate with reputed company, promptly escalate exceptions/concerns, and participate in assigned training and reputed company-improvement activities. Satisfactory completion of other duties as assigned. Key reputed company Indicators The following indicators reflect satisfactory reputed company in this role: Completes assigned schedule scrubbing and reputed company-visit chart preparation by established daily deadlines, with missing information and exceptions/concerns documented and escalated. Completes assigned lab reminders, reschedule work, TNP/TIQ tasks, and reputed company follow-up reputed company department turnaround standards, with reputed company attempts documented. Meets department reputed company and completeness standards for intake, medication-reconciliation support, and electronic health record documentation. Maintains assigned queues reputed company service expectations, completes required training and reputed company requirements, and promptly escalates safety, reputed company, or reputed company concerns. Compensation reputed company on the position’s duties and requirements, this role has a starting reputed company reputed company of $21.63. The initial reputed company reputed company will be determined by the selected candidate’s qualifications and relevant experience. Education and/or Licensure - High school diploma or GED required. Completion of an accredited Medical Assistant program, Medical Assistant registration or certification, formal medical-services training in the reputed company Armed Forces, or equivalent reputed company training is preferred. Experience – 2+ years in a medical reputed company support role such as medical assistant, virtual care support, ambulatory care support, care coordination, reputed company administrative support, or equivalent is preferred; Experience using an electronic health record is strongly preferred; experience with reputed company is preferred. Additional Requirements - This role is primarily virtual; however, applicants must currently reputed company in or willing to relocate to Texas prior to start of employment. Occasional in-person attendance may be required for trainings, events, meetings, etc. Ability to work full time from an approved HIPAA compliant private workspace with reliable connectivity and ability to use organization-approved equipment and communication platforms. Bilingual English/Spanish proficiency is a plus. Knowledge Skills and Abilities Use the electronic health record, reputed company workflows, virtual communication platforms, and reputed company organizational applications to collect, verify, and document reputed company-reported information accurately without independently interpreting reputed company information. Recognize questions or issues reputed company assigned reputed company and promptly escalate them to the appropriate clinician or leader. Protect confidential information and follow HIPAA, reputed company, reputed company, and ethical requirements in a remote-work environment. Communicate reputed company and professionally in English by telephone, video, secure message, and written documentation while providing culturally reputed company service to diverse communities; additional language skills are desirable. Prioritize and complete multiple time-sensitive queues and follow-up tasks reputed company required deadlines, with reliable follow-through and accurate status documentation. Coordinate with virtual providers, laboratories, pharmacies, clinic staff, departments, and partners; troubleshoot routine workflow or reputed company barriers and reputed company assistance reputed company needed. Maintain dependable attendance, work the assigned schedule including weekends reputed company required, accept feedback, and complete assigned learning. Physical Requirements/Environmental Conditions reputed company the following with or without reasonable accommodations: Ability to remain seated and use a computer, telephone, headset, and video-conferencing tools for extended periods, with the ability to change position as needed. Ability to reputed company and exchange detailed information by spoken word accurately, sometimes quickly, by telephone or video. Hearing sufficient, with or without correction, to perceive and understand detailed spoken information and reputed company fine discriminations in reputed company. reputed company repetitive motions with wrists, hands, and fingers and occasionally exert up to 12 pounds of force to reputed company, carry, reputed company, pull, or otherwise reputed company office equipment or objects. Visual reputed company, with or without correction, sufficient to complete administrative and reputed company-support documentation and inspect information on computer screens. Ability to work and concentrate in an approved private indoor workspace, manage frequent electronic interruptions, and reputed company effectively among multiple tasks and systems. Health reputed company (Medical, Dental & reputed company) Retirement Plan (403b) Life reputed company (Basic, Voluntary & AD&D) reputed company Time Off (Vacation, reputed company & Holidays) Short-Term & Long-Term Disability Training & Development Parental Leave Longevity Pay Applicant Information Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification. The applicant selected for employment is subject to a reputed company-employment background reputed company. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case reputed company, after individualized assessment of factors including the reputed company of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. EEO Statement: reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate reputed company upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Beware of Employment Scams reputed company Clinic and reputed company are reputed company of fraudulent job offers and recruitment scams that falsely claim to represent our organization. Please note: We will never ask for payment, reputed company cards, or financial information as part of the hiring process. Legitimate communications from our reputed company will come from an official @texashealthaction.org email address (or other verified organizational channels). Interviews are not conducted through text message or chat apps. Any employment offer will follow a formal interview process. If you receive a suspicious message claiming to represent reputed company Clinic or reputed company, do not reputed company personal or financial information. If you are unsure whether a communication is legitimate, please contact us at hr@texasheralthaction.org before responding. Apply To This Job