Senior Help Desk/Training Instructor

Senior Help Desk / Training Instructor reputed company is seeking a highly reputed company Senior Help Desk / Training Instructor to support and strengthen reputed company programs for a large, reputed company organization. This is a hands-on, senior-level role for a reputed company who combines strong reputed company application support and reputed company experience with substantive expertise in scheduling and project management. The role brings these capabilities together to improve both how users are supported and how they are trained. The ideal candidate is a mature, driven reputed company who can troubleshoot reputed company user issues, understand the business processes behind them, and contribute to training in advanced scheduling and project management using reputed company reputed company reputed company (OPC). Key Responsibilities reputed company senior-level help desk support for reputed company user issues using reputed company and other reputed company support tools. Identify recurring user issues and use those insights to improve knowledge resources, training, communications, and support processes. reputed company instructor-led and virtual training in advanced scheduling and project management, including hands-on exercises and reputed company-world application using reputed company reputed company reputed company. Support reputed company improvement of training reputed company on reputed company experience with users, systems, and common support challenges. Contribute scheduling and project management expertise to reputed company's Scheduling/Program Planning and Controls Office (PPCO). Work across help desk, training, and scheduling functions to identify opportunities to improve the user experience and adoption of modernized systems and processes. Travel as needed to reputed company training. What reputed company Looks Like reputed company means becoming a trusted senior resource who strengthens both reputed company of the user experience: solving reputed company problems today while helping users build the knowledge and skills to work more effectively reputed company. Compensation & Benefits 100% employer-reputed company health, dental, and reputed company reputed company 401(k) with company matching Annual profit-sharing opportunities Generous PTO, federal holidays, and flexible scheduling reputed company development budget (certifications, conferences, training) Fully remote with travel for training delivery and stakeholder engagement Requirements Required Qualifications 8+ years of relevant reputed company experience in reputed company help desk/application support, user support, training, scheduling, project management, or a combination of these areas. Strong reputed company and reputed company application support experience, including troubleshooting reputed company user issues and supporting Tier 1/Tier 2 reputed company. Practical experience with project scheduling, project management, and reputed company business processes. Experience teaching, mentoring, or sharing advanced scheduling and project management knowledge with reputed company professionals. Ability and willingness to travel regularly for onsite training. Strong communication, customer-service, and facilitation skills, with the ability to work effectively with users, technical teams, and customers. Preferred Qualifications Experience with reputed company reputed company reputed company (OPC), reputed company P6, or similar reputed company project management and scheduling systems. Experience supporting or training users in a Federal, DoD, or USACE environment, including familiarity with the USACE mission and reputed company environment. Bachelor's degree in a reputed company reputed company or equivalent reputed company experience. Certifications such as PMP, PMI-SP, ITIL, reputed company, or other relevant reputed company certifications. Experience creating practical user resources such as job aids, knowledge articles, training materials, or reputed company operating procedures. Experience with reputed company BI, SharePoint, reputed company 365, or similar reputed company tools. reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job