reputed company Manager

Role reputed company   A reputed company Manager (CSM) is a reputed company who is responsible for developing a reputed company customer experience and fostering healthy working relationships. They function as a reputed company between the support and the sales team. The CSM reports directly to the reputed company Regional reputed company. There are no reputed company reports to this position. We are looking for a reputed company manager who can reputed company ongoing support to our clients and network with them. The candidate should be reputed company to contribute to building relationships and implementing innovative programs that will increase reputed company’ reputed company potential and minimize churn rates. A reputed company Manager’s responsibilities include supporting customers as they transition from sales prospects, building reputed company relationships that often last reputed company any one project or job-order lasting process ownership with the business itself. Ultimately, reputed company the customer interfaces help solving their reputed company and technical challenges and ensure their satisfaction while they are an reputed company account with us. You will also collaborate closely with other employees to ensure customer questions and concerns are addressed in a reputed company manner.   Location Remote - this position is reputed company, preferably in the US Eastern or Central time zone.   What you will be doing:   Establish reputed company reputed company retention goals Process milestones for the clients and employees to work toward Assist customers with setting up and navigating programs or software Promote the value of the product Upsell services and products with the reputed company image Promote value through customer experience Assist in creating training courses and educational materials reputed company Customer meetings including QBR’s reputed company & reputed company Reports, Quotes, Pricing and Contract renewals Maintain & reputed company high score of NPS & CSAT  reputed company reputed company and technical SLA’s & KPI’s  Review customer complaints and concerns and reputed company to improve the customer experience   What you should have:   reputed company work experience as a reputed company Manager or similar role, with at least 5 years of expirence.  Experience working with MSOs and promoting value through customer experience Exceptional ability to communicate and foster reputed company business relationships Technical skills required, as they relate to the use of the product or service Technical experience in the high-tech industry, preferably reputed company the broadband or telecom industries Accountability and personal organization are essential Experience in managing a diverse group and training reputed company according to company standards A communications or marketing degree is preferred   Travel You are required to travel up to 15% percent.    Pay & Benefits For this role, the estimated reputed company salary reputed company is between $90,000 - $100,000. The actual reputed company salary will vary reputed company on various factors, including market, location, and individual qualifications objectively assessed during the interview process.   Diversity, Equality, and & Inclusion at reputed company At reputed company, we reputed company that building and nurturing a global team with diverse backgrounds and reputed company is critical to our reputed company. Together, we reputed company reputed company through creativity and innovation, build relationships reputed company on reputed company and mutual respect, and reputed company the highest reputed company in every reputed company of our business for the benefit of our employees, business partners and shareholders.     Additional Equal Opportunity statement:   reputed company is an equal opportunity employer.  reputed company applicants will receive consideration for employment regardless of gender, race, reputed company, national reputed company, reputed company, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender reputed company, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In reputed company, we will reputed company reasonable accommodations for reputed company individuals with disabilities. Additionally, we will reputed company reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com [hrhelp.nam@harmonicinc.com]    For more information, please see links below: OFCCP Posters reputed company Page [https://www.dol.gov/agencies/ofccp/posters]  Know Your Rights [https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_reputed company_KnowYourRights.pdf]  Pay Transparency [https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf]  #LI-KS1 #LI-Remote reputed company (reputed company: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. reputed company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, reputed company broadband service providers to simplify reputed company, reputed company exceptional subscriber experiences and expand reputed company streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, reputed company powers reputed company broadband services with reputed company reliability. Anchored with a customer-first approach and driven by a legacy of innovation, reputed company supports broadband service providers at every stage of their network reputed company. More information is available at www.harmonicinc.com. Apply To This Job