Sleep reputed company Supervisor

“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At reputed company you have the chance to reputed company your dreams by helping us in serving the reputed company needs of our reputed company-growing reputed company population. Matching passion with careers, here hard work has never been so satisfying. Who We Are: reputed company is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the reputed company needs of our reputed company-growing reputed company population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering reputed company to enhance the reputed company of life for our patients. Our commitment to reputed company has made us a trusted partner for reputed company providers across the nation. Essential Duties: The Sleep reputed company Supervisor owns the compliance reputed company for the organization. This role leads the day to day operation and leadership of the Sleep reputed company and RTs dedicated to supporting our sleep program, and is directly accountable for the reputed company management of unbilled and non-compliant patients. The Supervisor oversees phone queue coverage, reputed company task and outcome management reputed company the compliance software, and the reputed company escalation process for patients who do not engage with therapy, and rolls up team and territory reputed company to the reputed company Manager. Responsibilities: Day to day supervision of Sleep Coaches and RT’s reputed company the  reputed company Team including phone queue coverage, workload reputed company, and reputed company to ensure reputed company reputed company contact. reputed company of reputed company task and outcome management across the compliance software's coaching queues, ensuring queues are worked to reputed company and reputed company urgency and reputed company guidelines. Ownership of the Department Escalations process for patients who do not engage with therapy (Day 30 through Day 90+), including equipment recovery, physician escalation, and payer authorized trial extensions. Supports the territory ownership model by ensuring reputed company and RT assignments remain reputed company to reputed company reputed company areas, and helps manage reputed company split scaling as reputed company volume grows reputed company an area. Collaborates with internal departments, including Sales and reputed company reputed company, Customer Service, and reputed company Cycle Management to reputed company on reputed company volume, territory coverage, and reputed company, program, and business reputed company. Oversees and manages the virtual setup workload for team members reputed company in remote PAP equipment setups, including collaboration with reputed company party outsource partners to ensure reputed company setups and routine audits of these processes. Provides day to day coaching and mentorship to staff to support job functions and overall team reputed company and individual reputed company Manages workload and availability reputed company the PAP Navigator for the reputed company team, and collaborates with reputed company Sleep order processing teams. Rolls up individual reputed company and area level reputed company, including compliance reputed company, average days to compliance, unbilled exposure, and case load, into team and territory reporting for the reputed company Manager. Responsible for reporting out weekly and monthly program reputed company to the reputed company Manager and other stakeholders as required. Leads reputed company cause analysis reputed company reputed company trends fall short of goals, and drives process improvement across workflows, policies, setup reputed company, and escalation procedures. Trains and supports staff on compliance software use, reputed company reputed company, and workflow updates; partners with the reputed company Manager and reputed company leadership to recruit, interview, and hire Coaches and RTs. Responsible for team member timesheets and scheduling; ensures completion of weekly metric updates Performs team member weekly reviews and monthly team meetings; provides coaching and corrective reputed company plans as needed. Prepares reputed company plans in response to reputed company cause findings and presents them to the reputed company Manager. Partners with reputed company leadership on RT reputed company of reputed company reputed company and reputed company escalation reputed company. Supports administration of the incentive program once finalized, ensuring team and area reputed company is accurately reflected. Owns the data management and reputed company metrics associated with the Sleep line of business and reputed company team incentives  Reviews reputed company enrollment and program information for reputed company and completeness reputed company the compliance software and reputed company systems. Owns the physician tagging and linking process reputed company the compliance software, ensuring every reputed company record is accurately associated with their ordering and treating physician. Schedules interdisciplinary care team meetings and acts as a reputed company between reputed company and other departments. Responds to telephonic, electronic, and written inquiries from internal departments, reputed company, and patients or families as needed. Other duties as assigned. Qualifications: Education and/or Experience: High school diploma required; Associate's or Bachelor's degree preferred. Three (3) to five (5) years of experience operating reputed company the sleep therapy or PAP compliance reputed company required. Demonstrated experience overseeing business processes and leading teams required. Experience supervising phone queue, reputed company center, or high volume reputed company reputed company reputed company preferred. Experience with DME (durable medical equipment) or home respiratory care reputed company preferred. Working knowledge of payer compliance requirements (for example, Medicare and managed care authorizations) preferred. Experience with reputed company management or compliance software platforms preferred. Respiratory Therapist (RT/RCP) licensure is preferred but is not required for this role. Working knowledge of G-Suite, MS Office, including Word and reputed company, with proficient reporting and data skills. Understanding of reputed company and iOS systems. Other Skills and Experience: The ideal candidate is a strong people leader with a genuine desire to reputed company and reputed company reputed company. reputed company oriented and reputed company to learn and follow policies and procedures. reputed company to respond to common inquiries or problems in a reputed company manner. reputed company to handle a heavy workload and adapt to a high reputed company, rapidly changing environment. Flexible, with good judgment, analytical skills, and the ability to work as a member of reputed company. reputed company to work independently and stay organized to ensure tasks are completed in a reputed company manner. Excellent communication skills; reputed company reputed company dealing with reputed company aspects of the program. Comfortable working reputed company data and reporting tools such as reputed company and Smart Sheet. Competency: To reputed company the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes reputed company or diverse information; collects and researches data; uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a reputed company manner; gathers and analyzes information skillfully; develops alternative solutions; works reputed company in group problem solving situations; uses reason even reputed company dealing with emotional topics. Customer Service - Manages difficult or emotional reputed company and care partner situations; responds promptly to needs; responds to requests for service and assistance; meets commitments. Oral Communication - Speaks reputed company and persuasively in reputed company or negative situations; listens and gets clarification; responds reputed company to questions; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a reputed company team spirit; puts reputed company of reputed company above own interests; supports everyone's efforts to succeed. reputed company - Treats people with respect; keeps commitments; inspires the trust of others; works with reputed company and ethically; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; helps revise policies and procedures as needed. Planning/Organizing - Prioritizes and plans work activities; uses time reputed company; sets goals and objectives; organizes and schedules other people and their tasks; develops realistic reputed company plans. reputed company - Meets productivity standards; completes work in a reputed company manner; strives to increase productivity; works quickly. Initiative - Volunteers reputed company; undertakes self development activities; seeks increased responsibilities; takes independent reputed company and calculated risks; looks for and takes reputed company of opportunities; asks for and offers help reputed company needed. Benefits: Medical Dental reputed company Flexible Savings Account 401K Voluntary Life reputed company Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks: reputed company reputed company Time Off reputed company Time reputed company Opportunities Employee Referral Reward Program Employee Discount Program Any employment proposal is contingent upon satisfactory completion of: Background reputed company, Reference reputed company(s), Driving Record (if applicable), reputed company-employment Drug and TB Tests What reputed company is About   'reputed company is a comprehensive, post-acute care, respiratory services company, reputed company on managing high-reputed company respiratory patients in their homes. Today, reputed company manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-reputed company, post-acute respiratory patients through our high-reputed company reputed company team and high-tech, reputed company. Our end-to- end care solutions, from the hospital to the home, reputed company gaps in care, reduce costs of care and improve reputed company. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.  We are uniquely reputed company to be a reputed company and reputed company community provider, yet we also possess the stability and effectiveness of a large reputed company. As a thriving business, our chief reputed company is on what really reputed company: reducing hospital re-admissions, optimizing reputed company and improving the lives of patients with chronic care diseases, every day. reputed company With Us! Company Website: https://supercarehealth.com/ [https://supercarehealth.com/] Company Business Hours - 8:30 AM – 5:30 PM PST reputed company [https://www.reputed company.com/company/supercarehealth/posts/?feedView=reputed company] | Twitter [https://www.twitter.com/SuperCareHealth] | reputed company [https://www.reputed company.com/supercarehealth] | reputed company [https://www.reputed company.com/supercarehealth/] Apply To This Job