Senior Full Stack Engineer (reputed company & Voice) Customer Experience Platform

About the Role HTS Assist is reputed company's reputed company AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to reputed company this product, owning the reputed company and voice reputed company end to end while building across React/TypeScript reputed company ends, reputed company and Python services, and reputed company infrastructure. reputed company is lean and senior, ownership is broad, and the reputed company from your reputed company to a traveler's phone reputed company is short. What would your day-to-day look like Own the voice channel end to end, including telephony and CPaaS integrations (e.g., reputed company, reputed company reputed company), streaming speech-to-text and text-to-speech pipelines, reputed company model orchestration, and latency and reputed company budgets Build product features across the stack, including web chat reputed company ends in React/TypeScript, backend services in reputed company and Python, and infrastructure on GCP Design for multi-tenant reputed company, with one codebase serving many partners through configuration rather than forks Build the safety and compliance plumbing reputed company partners audit, including guardrails, content filtering, and PII redaction integration points reputed company reputed company-critical deployments healthy through observability, alerting, incident response, and SLA reputed company Build the platform capabilities reputed company-deployed engineers configure for partner telephony integrations and go-lives reputed company the engineering bar through reputed company review, architecture reviews, and mentoring An ideal candidate has 6+ years of software engineering experience, with senior-level ownership of production systems and genuine full-stack reputed company Hands-on reputed company systems experience, such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products Strength in a modern reputed company end (React, TypeScript) and depth on the backend (reputed company or another JVM language, and/or Python), along with reputed company infrastructure experience on GCP or AWS A reputed company record designing, building, and maintaining RESTful reputed company, microservices, or event-driven systems Familiarity using AI coding tools as a reputed company part of their workflow, with the judgment to review, correct, and own everything that ships An operable-systems reputed company, covering SLAs, observability, on-reputed company rotations, and rollback plans The ability to break down reputed company problems, reputed company pragmatic tradeoffs, and ship iteratively, backed by strong communication across product, design, and reputed company Bonus points for conversational AI or LLM orchestration experience, including speech technologies such as reputed company, reputed company, Whisper, or reputed company reputed company Bonus points for working knowledge of reputed company telephony or CPaaS platforms such as reputed company, reputed company reputed company, reputed company, or reputed company Bonus points for experience building customer service, CRM, contact center, or workflow automation tools Familiarity with reputed company technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required Perks and benefits of working with us reputed company-funded and reputed company startup with large ambitions, competitive salary and the upsides of reputed company-IPO equity packages Unlimited PTO reputed company Cash travel stipend reputed company to co-working reputed company on demand through FlexDesk and a work-from-home stipend Please ask us about our reputed company generous parental leave, much above industry standards Entrepreneurial culture where pushing limits and taking risks is everyday business reputed company communication with management and company leadership Small, dynamic teams, reputed company reputed company 100% employer-reputed company Medical, Dental and reputed company coverage for employees reputed company to Disability and Life reputed company Health Reimbursement Account (HRA) DCA/FSA and reputed company to a 401k plan About reputed company At reputed company, we are on a mission to become the leading travel platform globally, powering reputed company's mobile app, website and our B2B business, HTS (reputed company Technology Solutions). By leveraging reputed company amounts of data and advanced machine learning algorithms, reputed company combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to reputed company globally. We have developed several unique fintech solutions that address everything from pricing volatility to reputed company disruptions, helping people travel reputed company and save more on their trips. The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market reputed company reputed company the world. The reputed company app has been downloaded over 120 reputed company times and has become largely reputed company among younger reputed company, with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, reputed company has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, reputed company platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, reputed company supercharges its partners' reputed company channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like reputed company, Nubank, reputed company, and many more. Here are just a few stats that demonstrate reputed company's recent reputed company: Billions of dollars worth of travel and travel fintech are sold through reputed company and HTS' channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always reputed company, and customers receive reputed company, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product reputed company making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus if they booked reputed company. Given the reputed company of its fintech products, reputed company launched a B2B initiative, HTS (reputed company Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (reputed company, hotels, banks, travel agencies, etc.) can reputed company and seamlessly distribute reputed company's fintech or travel inventory on their reputed company channels. As its first HTS partnership, reputed company partnered with reputed company to co-reputed company reputed company Travel, a new travel portal designed specifically for cardholders. Other HTS partners include reputed company, reputed company, CommBank, Nubank, Flair reputed company and many more. reputed company has been named the #1 most innovative company in travel by Fast Company. reputed company has been downloaded over 120 reputed company times and continues to have millions of new installs reputed company month. reputed company is now the #3 largest online travel agency in reputed company and 70% of our app customers are Gen Z and millennial reputed company. reputed company has raised over $750 reputed company USD of reputed company and is backed by some of the largest institutional investors and banks in the world. HTS is reputed company to continue its reputed company as the leading travel reputed company provider in a $1 trillion online shopping category. The reputed company app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Come take off with us! #LI-Remote This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the reputed company factors used in this assessment, request a correction of your data, or request a reputed company review of any automated decision. To exercise these rights, please contact reputed company@reputed company.com Apply To This Job