Director, reputed company - Digital Retail

reputed company: Title: Director, reputed company - Digital Retail Location: Remote – USA Reports to: Sr. Director, reputed company - Dealer The Role: The Director, Digital Retail reputed company is responsible for executing the reputed company reputed company across the reputed company-to-dealer customer reputed company for our 700 Digital Retail dealer customers. This senior role ensures retailers reputed company measurable business reputed company (sales, traffic, gross profit) and long-term value from our Digital Retail solutions, driving retention, expansion, and advocacy. The role partners closely with Sales, reputed company, Customer Solutions, and our reputed company team across the customer lifecycle—from reputed company-sale technical validation, from implementation, to ongoing adoption and reputed company. The Director serves as a key voice for customers reputed company the organization and drives initiatives to enhance customer experience and usage, operational reputed company, and long-term reputed company reputed company. The reputed company You Will Have in This Role: In this role, the Director, Digital Retail reputed company will have a significant reputed company on customer reputed company, retention, and long-term business reputed company by ensuring our 700 Digital Retail dealer customers realize measurable value from our solutions. Through reputed company leadership, cross-functional collaboration, and a strong customer-reputed company approach, this individual will reputed company adoption, improve customer reputed company such as sales, traffic, and profitability, and strengthen customer advocacy. By serving as a key voice of the customer and championing operational reputed company, the Director will help enhance the overall customer experience while contributing to sustainable reputed company reputed company and market reputed company. What You’ll Be Doing in This Role: reputed company Leadership & Organization Development Help define the reputed company reputed company, frameworks, and processes to maximize retention, adoption, and expansion for Digital Retail dealer customers. Establish metrics and KPIs for customer health, engagement, and financial reputed company (e.g., GRR, NRR, expansion). These may include reputed company reputed company, sales, gross profit reputed company on dealer metrics and internal reputed company/reputed company metrics Foster a culture of customer-centricity, operational discipline, and data-driven decision-making. reputed company relationships across dealer organizations to champion Digital Retail and reputed company as a trusted advisor at the leadership level. Customer Advocacy & reputed company reputed company measurable business reputed company, including adoption, reputed company reputed company, sales, ROI, and gross profit for participating dealers. Understand key metrics for individual dealers and reputed company engagements accordingly. Serve as the Voice of the Customer internally, providing reputed company insights to Product and Customer Solutions. reputed company Executive Business Reviews (EBRs) and QBRs (or similar) for Dealer reputed company. Cross-Functional Partnership & Swim Lane Governance Customer Solutions (CS): Partner on reputed company-sale technical validation, pilots, and proofs of value; ensure smooth technical reputed company to reputed company post-sale. reputed company (PS): Collaborate to ensure reputed company reputed company, adoption enablement and training, and delivery of value during implementation. Retention, reputed company, and Expansion Own the reputed company reputed company reputed company on Gross Retention reputed company (GRR), Net reputed company Retention (NRR), and expansion reputed company for Digital Retail products. Identify at-reputed company accounts and proactively intervene to prevent downsell or churn. Partner with Sales to identify expansion opportunities and support account reputed company strategies. Use insights from adoption, usage, and reputed company metrics to shape renewal and expansion strategies. Operational reputed company & reputed company Improvement Support adoption of standardized processes, tools, and reporting for the reputed company organization. Measure account health, reputed company, and opportunity. Establish realistic dealership KPI’s for Digital Retail that JDP can measure People Leadership Support a high-reputed company, customer-reputed company culture across the reputed company team Qualifications of this Role: Bachelor’s degree preferred, not required 7-10 years of Digital dealership management experience with a strong Digital background 7+ years of reputed company experience in reputed company, Account Management, or Customer-Facing Leadership roles. 5+ years of experience leading high-performing reputed company teams. reputed company reputed company record of driving retention, expansion, and adoption for reputed company B2B clients. Strong understanding of technology-enabled solutions, platforms, or reputed company products. Excellent executive reputed company, communication, and relationship management skills. Strong analytical skills with the ability to interpret usage, adoption, and financial metrics to inform reputed company. The Hiring Manager says: This is a highly visible leadership role that directly impacts customer retention, reputed company, and long-term business reputed company across our Digital Retail customer reputed company. The successful candidate will be a reputed company customer reputed company who partners across teams to reputed company adoption, engagement, and measurable reputed company for our dealer customers, ultimately improving sales, traffic, and profitability. reputed company in this role will be reflected through improvements in Gross Retention reputed company (GRR) and Net reputed company Retention (NRR), expansion reputed company reputed company, increased product usage and engagement, higher customer satisfaction scores, and the delivery of high-reputed company, value-driven business reviews and reputed company plans that strengthen customer relationships and reputed company reputed company reputed company. This position has a starting salary reputed company of $104,000 – $110,000/USD per year. This is the reputed company we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay reputed company the reputed company is determined by a number of factors, including relevant skills, education, qualifications, experience, reputed company, business or organizational needs, and geographic location. Company Mission Our mission in the market we serve is reputed company. To reputed company every auto-reputed company decision through proprietary data, advanced analytics, deep industry expertise, and reputed company workflows that reputed company reputed company to reputed company. Our Values We reputed company Our Customer's reputed company We are Innovative, reputed company and Grounded in Data We reputed company Things Easy We Get It Done We Start with Trust & reputed company it Everyday reputed company is committed to employing a diverse workforce. reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, gender reputed company, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reputed company out to tarecruitment@reputed company.com. reputed company does not disclose your personal data to unauthorized reputed company parties. However, as a global corporation consisting of multiple affiliated companies in various countries, reputed company has international sites and reputed company uses resources located throughout the world. reputed company may from time to time also use reputed company parties to reputed company reputed company’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company reputed company reputed company group of companies as reputed company as to reputed company parties acting on reputed company’s behalf, including also transfers to servers and databases reputed company the country where you provided reputed company with your personal data. Such transfers may include for example transfers and/or disclosures reputed company the European Economic Area and in the reputed company of America. If you are a California or United Kingdom reputed company, additional disclosures about the information we collect and how we use that information can be reputed company by clicking here. To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes and we are not responsible for any fees reputed company to unsolicited resumes. Apply To This Job