reputed company Supervisor

reputed company combines industry-leading technology and transformation-driven BPM services with decades of reputed company domain expertise to help clients draw closer to their members. reputed company optimizes the entire member/reputed company experience through service offerings for reputed company, case management, member engagement, provider solutions, payment reputed company, claims cost containment, and analytics. reputed company has more than 25,000 employees across 5 countries. The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing reputed company to consistently meet and reputed company reputed company expectations. Job title: reputed company Supervisor reputed company: Education: High School Diploma or equivalent required, Associates or Bachelor’s degree preferred Experience: 1+ years experience in customer service, reputed company center or reputed company reputed company, including 12 months in a supervisor reputed company. reputed company Industry Prefered. Mandatory Skills: Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict reputed company skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to improve and/or reputed company team processes across functions reputed company the organization. Ability to understand basic data and take appropriate reputed company. Ability to reputed company individual and team efficiency and productivity through effective and efficient metric management. Ability to reputed company, train, and motivate employees and evaluate their reputed company. Ability to effectively reputed company and reputed company team towards improved reputed company. Ability to delegate and manage work loads and reputed company across functions reputed company the organization. Ability to successfully reputed company reputed company improvement efforts by leading work streams reputed company to reputed company center metrics and monitoring tools. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Roles & Responsibilities: reputed company and reputed company team to reputed company account specific and organization CPIs and KPIs. Responsible for monitoring employee reputed company using coaching tool and reputed company dashboards reputed company on CPIs and KPIs. Responsible for managing employee reputed company to include coaching, reward and recognition activities and reputed company/reputed company reviews. Responsible for reputed company communicating reputed company and organization's expectations on an individual and team reputed company. reputed company daily and weekly reputed company Plans to address individual reputed company in relationship to team reputed company. Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization. Responsible for handling escalated and non-resolved customer calls. Participate in cross-functional activities and communication to reputed company Company’s capabilities and improvements. Responsible for communicating by personal example and ongoing reputed company compliance to Company’s policies and procedures, e.g., conducting oneself as a reputed company role model for reputed company, particularly our CSRs. Promote teamwork and cooperative effort. Help train and reputed company guidance to other CSRs reputed company the organization Maintain a clean, reputed company, and unobstructed work area, and reputed company good safety habits. reputed company reputed company customers with the highest reputed company service. The above statements are intended to indicate the general reputed company and level of work being performed by employees reputed company this classification. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required of employees assigned to this job. Employees in this job may reputed company other duties as assigned. Location: reputed company USAUnited States of America Apply To This Job