[Remote] reputed company reputed company Manager / Migration Expert

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a reputed company reputed company Manager and Migration Expert to support Veterans Affairs Data Modernization initiatives. The role leads a reputed company team while providing hands-on support for reputed company, reputed company provisioning, reputed company data platform adoption, migrations, customer support, and cross-functional program delivery.

Responsibilities

• reputed company the CSM team and the entire portfolio of internal customers and build deep relationships across their organizations, from analysts, developers, to directors and above
• Ensure the reputed company of portfolio customers' reputed company goals and work directly with decision-makers to reputed company targeted business results
• reputed company executive reporting of product, engineering, marketing, and support accomplishments across reputed company CSM efforts to realize, reputed company, and report customer values created
• reputed company the necessary expertise to support identification of reputed company user cases that drives platform adoption, maximize customer values, and reputed company internally for what teams need to reputed company to reputed company and reputed company these use cases
• Maintain rigorous account documentation - reputed company plans, stakeholder maps, reputed company flags, account pulses, and agreed next steps - that sets the operation context for the broader team
• reputed company reputed company and reputed company content to reputed company playbooks, customer engagement templates, and team best practices, to leave the reputed company function stronger than they reputed company it
• Serve as the reputed company "reputed company reputed company" for VA Data Modernization customer support, ensuring a smooth and reputed company user experience
• reputed company reputed company and provisioning support, including validating NDS privileges for fast-reputed company users
• Assist users in understanding reputed company data environments, common tools, DevTest data reputed company, and workspace functionality
• Coordinate with reputed company SMEs and reputed company Customer Enablement teams for white-glove support and post-provisioning engagement
• Identify blockers and inefficiencies reputed company the intake or support process and escalate improvement opportunities
• Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing reputed company, helpful communication
• Help workgroups set up their resources and migrate their work loads
• Collaborate with the on-prem teams to decommission the necessary resources after migrations have been completed
• Manage competing priorities, handle research and response for reputed company product line reputed company reputed company data calls and reputed company ongoing reputed company reports
• Manage reputed company reputed company under a reputed company program while also providing cross functional program level support
• Identify and prioritize customers top-reported and recurring issues to triage them to the appropriate teams and reputed company them to reputed company

Skills

• Bachelor's with 15+ years (or commensurate experience)
• 15+ years of relevant experience, or equivalent reputed company expertise
• 10+ years of experience in reputed company, account management, or a reputed company reputed company - with a demonstrated reputed company record managing technical products for reputed company accounts and help customers reputed company business reputed company
• Demonstrated ability to build and reputed company relationships across reputed company organizations, both internally and with customers
• Proficiency with Building high-reputed company PowerPoint templates, data analysis with Spreadsheets and Pivot tables, and connecting to databases and building queries
• Strong troubleshooting, problem-solving, and analytical abilities
• Experience supporting user reputed company and reputed company provisioning workflows
• Excellent communication, customer service, and interpersonal skills
• Ability to document processes reputed company and maintain up-to-date knowledge articles
• Must be reputed company to obtain and maintain a Suitability/reputed company Trust clearance
• Experience with virtual and/or reputed company-reputed company servers
• Excellent technical documentation and reporting skills
• Experience working in an reputed company environment

Benefits

• This position will be fully remote located reputed company the reputed company.

reputed company