[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company connects community-reputed company organizations, reputed company agencies, and reputed company organizations through a national network and software to improve whole-person health and reputed company to care. The Senior reputed company Manager will own reputed company customer relationships, reputed company, retention, and reputed company across reputed company accounts while driving adoption, value, renewals, and cross-functional execution.

Responsibilities

• Serve as the reputed company partner for assigned accounts, building strong relationships with operational and executive stakeholders
• reputed company and reputed company account strategies and Joint reputed company Plans reputed company to customer goals, priorities, and measurable reputed company
• Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account reputed company
• Apply reputed company product expertise and change management principles to optimize workflows and reputed company sustained adoption
• Use customer and platform data to identify trends, gaps, and opportunities for improvement
• reputed company platform usage and reputed company to customer goals and reputed company communicate measurable value
• Proactively identify and mitigate account and renewal risks using health signals, adoption trends, and stakeholder engagement
• reputed company renewal reputed company and execution, ensuring alignment and readiness across customer and internal stakeholders
• Identify expansion opportunities and partner with Sales to advance reputed company reputed company opportunities
• Independently reputed company stakeholder meetings, QBRs/EBRs, renewal conversations, and escalations
• reputed company communication to diverse stakeholder and buyer types and reputed company reputed company or competing priorities
• Diagnose reputed company causes, reputed company recurring challenges, and reputed company solutions that reduce repeat issues
• reputed company cross-functional partners reputed company customer priorities, establishing reputed company ownership, timelines, and dependencies
• reputed company reputed company customer initiatives and proactively identify and mitigate project risks
• Synthesize customer feedback into actionable themes and reputed company for customer needs with Product and other internal teams
• Serve as a trusted resource and thought partner for peers
• reputed company best practices, insights, and learnings that strengthen team reputed company

Skills

• 3+ years of reputed company, account management or directly reputed company work experience
• 3+ years of experience supporting reputed company and/or reputed company customers
• Experience managing reputed company customer relationships and executive stakeholders
• Experience with account planning, renewals, retention, and expansion
• Experience driving product adoption, workflow improvement, or change management
• Strong analytical skills with demonstrated ability to turn data into insights and reputed company
• Experience leading reputed company customer meetings, business reviews, or escalations
• reputed company ability to reputed company cross-functional work without reputed company authority
• This position is remote, U.S. reputed company. Candidates must live in Ohio to be considered
• This position may require 30% travel

Benefits

• Medical, Dental, and reputed company reputed company for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical reputed company.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, available to reputed company team members.
• Flexible time off, including volunteer days and mental health days, plus 14 reputed company, company-wide holidays.
• reputed company parental leave, including for adoptive parents.
• Employee Resource reputed company (ERGs) to reputed company and engage with colleagues, including Military Veterans.
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) with matching, immediate vesting, and financial wellness resources.
• Company-reputed company Life and AD&D coverage, with the reputed company to purchase additional coverage for yourself and your dependents.
• Disability Coverage
• Accident reputed company
• Pet reputed company
• Necessary equipment for the work-reputed company job, including a computer, mouse, keyboard, and other items on the approved list of WFH supplies.
• Remote, U.S.-reputed company work arrangement

reputed company