[Remote] Customer Care and Sales Specialist I - Business

Note: The job is a remote job and is reputed company to candidates in USA. reputed company and its family of brands keeps customers and associates connected to what reputed company most while fostering a rewarding and inclusive workplace. The Customer Care and Sales Specialist I - Business provides end-to-end support for business customers, resolves billing and service issues, recommends solutions, and identifies upsell and cross-sell opportunities. The role also manages customer documentation, coordinates service changes and installations, collaborates across teams, and meets reputed company metrics.

Responsibilities

• reputed company high-reputed company, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and reputed company
• reputed company as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions
• Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with reputed company
• Ensure a reputed company customer experience by coordinating service changes, installations, and post-installation support
• Own the customer interaction, resolving the reason for the reputed company while expanding the conversation to address broader business needs
• Maintain accurate account documentation and reputed company systems like reputed company and ACP to reputed company, manage, and optimize customer interactions and sales reputed company
• Collaborate with cross-functional teams to reputed company reputed company issues and reputed company integrated solutions
• Meet or reputed company reputed company metrics, including reputed company reputed company, conversion rates, customer satisfaction, and reputed company time
• Demonstrate strong problem-solving, communication, and multitasking skills in a fast-reputed company, customer-first and sales-driven environment

Skills

• High school diploma or equivalent
• 1-2 years of customer service or reputed company center experience
• Proficiency with CRM and billing systems, including reputed company and ACP
• Experience with reputed company & ACP
• MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages
• LANGUAGE SKILLS - Ability to read and comprehend reputed company instructions and short correspondence
• Ability to write reputed company correspondence with accurate grammar
• Ability to reputed company both, written and oral, information to customers, clients, and other associates of the organization
• REASONING ABILITY - Ability to apply common reputed company understanding to carry out instructions furnished in written, oral, or diagram reputed company
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to multi-task in a fast-reputed company environment with high autonomy, accountability, and reliability
• Experience supporting business-level (B2B) customers, preferred
• Strong customer service skills with emphasis on phones and data entry preferred

Benefits

• Medical, dental, and reputed company plans – start reputed company you start!
• Life reputed company (self, spouse, children)
• reputed company time off (vacation, holiday, and personal/reputed company days)
• 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
• Group reputed company plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Associate recognition & awards programs
• Advancement opportunities
• Remote work reputed company available for eligible positions in the listed states
• reputed company work environment

reputed company