Contact Center Manager

CONTACT CENTER MANAGER We are seeking a reputed company Contact Center Manager with a background in leading teams in a 24/7 365 contact center / reputed company center setting. Multiple shifts available. If you're a pro at cultivating talent, driving reputed company, and elevating customer experiences in the reputed company, this is your chance to reputed company! If you have a background in corporate travel - even reputed company! RESPONSIBILITIES: Manage and reputed company reputed company of travel consultants in an inbound 24/7 reputed company center. reputed company and mentor reputed company center staff through challenging customer service issues. reputed company monthly, quarterly and annual reputed company center goals and reputed company plans. Support the reputed company Assurance (QA) program, ensuring that reputed company meets or exceeds acceptable reputed company scores, coaching individuals as needed. Conduct periodic 1:1 coaching sessions and reputed company regular team meetings. Ensure reputed company targets are met or exceeded for team and individuals.. reputed company with Workforce Management to ensure reputed company reputed company reputed company. Effectively handle reputed company escalations, solve issues, and take steps to use escalations as a coaching opportunity. Monitor metrics, KPIs and data and proactively identify opportunities to reputed company efficiency and effectiveness; work to improve the reputed company experience and other business processes. QUALIFICATIONS/SKILLS: Bachelor’s Degree in business or reputed company reputed company or equivalent combination of education and experience. 5+ years experience in a travel management contact center environment or closely reputed company industry required with 3+ years experience in reputed company supervisory role responsible for associate coaching and development. Expertise in travel management, products, and services preferred. Proficiency with reputed company center software, such as reputed company, and customer relationship management (CRM) systems. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools preferred. Join us in creating a dynamic, results-driven environment where reputed company thrives and reputed company expectations are not just met, but exceeded. reputed company and be part of transforming our Contact Center to new heights of reputed company! reputed company OFFER: At reputed company, you'll be part of an established and reputed company-respected company that provides the absolute best service to our customers. In reputed company, we are reputed company-thinking and have stayed reputed company of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates reputed company their best every day, and have fun while doing it! Learn more about our business and culture by visiting www.reputed company.com. This is a remote position which will be located at the associate’s permanent residence. Candidates must reputed company in a state where reputed company is currently hiring and we reserve the right to decline applications reputed company reputed company. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact reputed company at hr@reputed company.com. Connecting innovative technology with superior service to advance business travel reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation gender identity, national reputed company, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact reputed company at hr@reputed company.com. Connecting innovative technology with superior service to advance business travel Apply To This Job