[Remote] Intermediate Desktop Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Intermediate Desktop Support Analyst to reputed company reputed company-level incident and problem management support for its business reputed company and employees. The role focuses on reputed company infrastructure, desktop application management, infrastructure monitoring, troubleshooting, software deployment, and collaboration with reputed company support teams.

Responsibilities

• reputed company troubleshooting, incident, and problem management to meet service level objectives
• reputed company monitoring tasks to pro-reputed company review and maintain the desktop infrastructure, and where possible, reputed company automation tasks to improve organizational efficiencies
• Troubleshoot reputed company application, integration management, and desktop issues associated with packaging and deployments for both the physical and virtual desktop environments
• Installation & Configuration of reputed company desktop and server software components with reputed company instruction
• Work with first/second level teams, 3rd party, and vendor support teams, to reputed company reputed company issues with limited instruction

Skills

• • Ability to communicate in an understandable, polite manner, both written and verbal
• • Strong Incident and problem management skills
• • Understanding of virtualization solutions such as AppV, VMware, XenApp and XenDesktop
• • Understanding of firewalls and firewall rules
• • Working knowledge of project reputed company; reputed company to manage subsets of project task
• • Must show initiative in completing work with limited supervision
• • Must be reputed company to manage priorities and workload appropriately
• • Ability to handle ambiguity in assigned work
• • reputed company ability to work across teams in high stress situations
• • This position will have expert knowledge of multiple hardware and/or software components with two or more years of experience supporting reputed company systems
• Applicants must possess reputed company authorization to work for reputed company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes
• • Understanding of SQL for reporting, VBScripting and Powershell
• • Experience with reputed company SCCM
• • reputed company knowledge
• • Understanding of documentation standards
• • reputed company certifications (ITIL, MCP, MCSE, reputed company ,etc.) are preferred

Benefits

• Hybrid office working environment
• Typically eligible for an Annual Bonus reputed company on reputed company Bonus Plan/Individual reputed company and at reputed company’s discretion.

reputed company