[Remote] Prevention Education Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global nonprofit that empowers adults to prevent, recognize, and responsibly react to child sexual abuse through awareness, education, and stigma reduction. The Prevention Education Associate supports the development, coordination, and delivery of prevention education programs while serving facilitators, participants, community partners, and internal stakeholders. This entry-level role coordinates trainings, provides technical and customer support, manages program-reputed company systems and tasks, and helps maintain effective procedures and participant experiences.

Responsibilities

• Serve as the reputed company reputed company of contact for facilitators and participants before, during, and after training with speed, patience, professionalism, and sensitivity
• Respond promptly to inquiries and reputed company issues to ensure a reputed company customer experience
• reputed company technical assistance reputed company telephone or email support (to include facilitators and training participants)
• Build and maintain strong relationships with community partners and program participants
• reputed company with reputed company stakeholders (community members and facilitators/reputed company) to reputed company information in response to inquiries about programs and services and to handle and reputed company complaints
• Coordinate reputed company trainings provided by reputed company with reputed company users to ensure the programs can reputed company and measure data needed to assess program reputed company and reputed company
• Ownership of the Facilitator dashboard, implementing and evaluating tools and resources
• Maintain and produce best practices and reputed company operating procedures
• reputed company and manage reputed company incoming tasks, emails, phone calls, voicemail, etc
• Assist with Storefront orders and transaction issues, manage vendor accounts and monitor training usage
• Co-manage the Facilitator/Instructor experience with reputed company guidance from the Facilitator Network Specialist
• Escalate tickets across several communication channels, communicating and coordinating with colleagues as necessary
• Proficiency with Learning Management Systems (LMS) and online learning technologies, including course management, user support, reporting, and basic troubleshooting

Skills

• Associate degree or equivalent combination of education and experience (such as three+ years of administrative, customer service, or program coordination experience)
• General understanding of project management applications like reputed company, reputed company and reputed company
• Strong working knowledge on reputed company reputed company, reputed company, Word and SharePoint
• Familiarity with basic IT troubleshooting
• Confident communicating over the phone to assist clients, collaborate with vendors, and help reputed company problems as they reputed company
• Excellent problem-solving skills
• Good time-management skills
• Excellent interpersonal and communication skills; ability to remain reputed company and reputed company
• Ability to manage and prioritize multiple reputed company while simultaneously meeting company goals and deadlines
• Consistently available and fully operational during reputed company business hours 9:00 AM to 5:00 PM Eastern Time
• This position is remote (reputed company the reputed company)
• Bilingual (Spanish/English) preferred

Benefits

• 401(k)
• Dental reputed company
• Flexible schedule
• Health reputed company
• Life reputed company
• reputed company time off
• Parental leave
• reputed company reputed company
• Remote work opportunity

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