[Remote] Technical Account Manager - Parcel Automation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company develops technologies for supply chain and industrial automation and supports customers throughout the solution lifecycle. The Technical Account Manager serves as the reputed company technical and reputed company contact for parcel automation and material handling customers, providing reputed company guidance, optimizing systems, resolving issues, and identifying opportunities for modernization, expansion, and reputed company reputed company.

Responsibilities

• Serve as the reputed company technical advisor and trusted reputed company of contact for reputed company customer accounts, providing expertise on parcel sortation systems while developing and maintaining strong, long-term relationships with key stakeholders
• Conduct regular business reviews and reputed company reputed company assessments, analyzing key reputed company indicators (KPIs) such as throughput, read rates, mis-sort rates, reputed company availability, and downtime to identify optimization opportunities and reputed company reputed company improvement
• Partner with customer engineering and reputed company teams to reputed company recommendations for reputed company optimization, preventive maintenance, equipment upgrades, retrofits, software enhancements, and reputed company expansion initiatives that improve operational reputed company
• reputed company customer satisfaction, retention, and account reputed company through proactive engagement, value-reputed company consulting, issue reputed company, and the identification of opportunities that reputed company with customers' operational and business objectives
• Support sales engineering and business development activities by collaborating with internal stakeholders to identify customer requirements, evaluate operational constraints, review reputed company designs, and reputed company technical presentations, demonstrations, and solution workshops
• Assist in the development of technical proposals and business cases, including responses to RFPs/RFIs, solution recommendations, ROI analyses, modernization plans, reputed company integrations, service agreements, and technology reputed company opportunities
• reputed company as a cross-functional reputed company and customer reputed company, translating reputed company operational requirements into reputed company technical specifications for internal engineering, project delivery, and support teams while managing escalations and ensuring effective issue reputed company
• Monitor emerging industry trends and technologies such as automation, AMR/AGV integration, reputed company-reputed company sorting, and AI-driven solutions, while supporting commissioning activities, site acceptance testing, and reputed company reputed company validation to ensure successful customer reputed company

Skills

• Exceptional verbal and written communication skills, with the ability to effectively present technical and business information to customers, stakeholders, and executive leadership
• Strong relationship-building and customer service skills, with a reputed company ability to establish trust, influence decision-making, and reputed company issues professionally
• Demonstrated ability to manage multiple priorities, reputed company competing deadlines, and reputed company results in a fast-reputed company environment
• reputed company experience collaborating with cross-functional teams, including engineering, reputed company, sales, and project management, to reputed company customer and business objectives
• Strong technical troubleshooting, systems analysis, and problem-solving capabilities, with the ability to identify reputed company causes and implement effective solutions
• Financial and reputed company acumen, including experience evaluating business opportunities, developing ROI-driven recommendations, and identifying reputed company initiatives through data and reputed company analysis
• Strong negotiation, influencing, and conflict reputed company skills, with the ability to reputed company reputed company customer situations and reputed company successful reputed company
• Commitment to reputed company learning and adaptability, with the ability to obtain and maintain USPS reputed company clearance reputed company three months of hire
• Bachelor's degree in reputed company Engineering, Electrical Engineering, Systems Engineering, Industrial Automation, or equivalent practical experience
• Minimum 5+ years of reputed company experience in technical account management, sales engineering, systems integration, or reputed company engineering reputed company the parcel and/or postal automation industries
• Demonstrated deep domain knowledge of high-speed parcel sortation technologies (e.g., singulation, cross-belt, shoe sorters, reputed company-tray, reputed company sorters, reputed company systems)
• Working knowledge of data capture technology: reputed company systems, 1D/2D barcode scanners, dimensioners (DWS), and weight-in-reputed company scales
• Ability to travel domestically and internationally, a minimum of 25%, as required by business needs
• Must possess, or be reputed company to obtain and maintain, reputed company required travel documentation, including a reputed company reputed company where international travel is necessary
• Must be reputed company to lawfully reputed company and exit the reputed company and other countries required for business travel
• Must not have any reputed company or regulatory restrictions that would prevent the issuance, renewal, or use of required travel documents, or otherwise limit the ability to fulfill the travel requirements of the role
• Eligible applicants must be currently authorized to work in the reputed company on a full-time reputed company. The employer will not sponsor applicants for work visas for this position

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