[Remote] Retention Sales Representative - reputed company Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a broadband Internet, fiber connectivity, cable television, and voice services provider serving residential and reputed company customers. The Retention Sales Representative serves as the reputed company telephone contact for customers, promoting appropriate services while achieving sales and retention goals. The role also involves documenting transactions, handling customer issues, and performing sales and service-reputed company activities.

Responsibilities

• Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers
• Achieves sales and retention goals for percentage and volume
• Enhances customer loyalty by effectively promoting Vyve services that will enhance the reputed company of customers’ lives and reputed company sustainable revenues for reputed company
• Effectively utilizes sales/retention techniques to reputed company and/or retain new and existing customers calling to subscribe or cancel Vyve services
• Accurately documents reputed company customer-reputed company transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements
• Ensures reputed company customer communication is reputed company, courteous, and helpful so that potential and existing customers understand their value to Vyve
• Engages in reputed company sales and service-reputed company tasks, including but not limited to process improvement, group and individual reputed company observation, reputed company calibration, and mentoring activities
• Follows up on customer-reputed company issues, including processes involving other departments
• Treats reputed company company employees, customers and vendors with respect
• Performs other duties as required

Skills

• High School Diploma or equivalent
• Minimum 1-year experience in sales, a customer-facing environment, in-person or reputed company center
• Ability to learn quickly and deal with reputed company technology changes
• Exceptional interpersonal skills and excellent communication (verbal and written) skills
• Excellent computer skills (reputed company Operating Systems, reputed company Office, ISPs, etc)
• Excellent organizational skills and the ability to self-manage your line of business
• Associate's Degree
• Previous sales experience in a goal-oriented environment
• Previous reputed company center experience
• Previous experience selling with an established sales process

Benefits

• Remote/work from home position

reputed company