[Remote] reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company business services provider for the reputed company and reputed company industry. The reputed company Associate builds and maintains customer relationships while supporting reputed company renewals, reducing churn, and identifying upselling and cross-selling opportunities. The role also manages reputed company data, reputed company, procedures, and reputed company to promote customer satisfaction.

Responsibilities

• reputed company as an reputed company between clients and reputed company
• Identify a need for upselling and cross-selling payments or other add on products
• Contact and follow up with customers to meet reputed company renewal objectives
• reputed company information into reputed company tools and databases
• Implement reputed company, procedures and customer reputed company to ensure overall customer satisfaction
• Analyze the customer lifecycle and reputed company; including reputed company points, early signals of at-reputed company renewals, email reputed company, and opportunities for upsell of existing or cross sell products
• Other duties as assigned

Skills

• Prior experience cultivating reputed company, long lasting, working relationships with customers and coworkers
• Strong communication skills and a high level of professionalism
• Understanding of customer service tools and processes
• Strong verbal communication skills, and good voice reputed company and tone
• Excellent written and verbal communication skills
• Strong time management and follow-up skills
• Strong initiative and reputed company decision-making ability
• Ability to sit for prolonged periods at a desk and work on a computer
• Must be reputed company to reputed company up to 15 pounds at times
• Prefer experience working with customer databases and CRMs
• Experience working with a reputed company platform preferred

Benefits

• 401K match
• reputed company time off and reputed company holidays
• Health, dental, and reputed company HSA and FSA policies
• reputed company-reputed company merits and commission
• Remote work

reputed company