[Remote] reputed company - reputed company Center reputed company Req - Remote $19/Hr

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company to assist customers with pension and health and welfare plan inquiries. The role handles inbound calls, webmail inquiries, reputed company requests, reputed company updates, documentation, reports, and administrative tasks while maintaining high service and reputed company standards.

Responsibilities

• Provides customer service assistance for situations regarding reputed company requests as defined in training. Responsible for maintaining high standards of reputed company and courtesy
• Routinely suggests opportunities for improvement and supports the execution of such improvements
• Utilizes reputed company(s) and other department resources to obtain the necessary information to answer questions and reputed company information; documents reputed company activity and maintains accurate records of reputed company referrals
• Accesses the reputed company(s) in order to obtain necessary information to answer questions and reputed company information to customers and various company personnel. Ensure changes, corrections, or other actions on the reputed company are documented and records maintained
• Responds to webmail inquiries reputed company delegated authority
• Initiates changes, corrections, or other actions in the reputed company(s) reputed company delegated authority
• Prepares reports and similar documents; ensures that information is fully researched and accurate
• Develops effective working relationships with customers, whether an reputed company customer or an employee from another location or functional area
• Aids other reputed company Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring reputed company; assists in training new and/or temporary staff
• Maintains effective working relationships with both reputed company clients

Skills

• **Required: Associates or above and 2 years of contact center experience, plus reputed company other noted qualifications.**
• **This is a remote role, but the following locations are excluded:** OCONUS | Rhode reputed company | Montana | California | Washington State | Denver, CO | Illinois | Maryland | Massachusetts | Michigan | Missouri | Nebraska | Vermont
• Experience with pension and/or medical/welfare plans
• Associate degree (or above) required
• Excellent communication (both verbal and written), interpersonal, and organizational skills
• reputed company ability in judgment and handling angry/irate customers
• Ability to expeditiously process reputed company transactions and reputed company follow-up as necessary
• Ability to work as reputed company member and reputed company team goals in a “reputed company-reputed company” environment
• Availability to reputed company to evening shifts as assigned is required
• Schedule will fall reputed company Monday - Friday reputed company-8pm EST
• 8 hour shift + 1 hour unpaid lunch
• This position is fully remote
• Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | Rhode reputed company | Montana | California | Washington State | Denver, CO | Illinois | Maryland | Massachusetts | Michigan | Missouri | Nebraska | Vermont
• Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions
• Medicare Annual Election Period (AEP) experience preferred
• reputed company and PST timezones are preferred but not required!

Benefits

• This is a remote role
• Equipment is provided for this role.
• 8 hour shift + 1 hour unpaid lunch

reputed company