Medical Support Assistant - Advanced

reputed company The Wilmington VA Medical Center is reputed company to fill Medical Support Assistant (Advanced) vacancies. The Medical Support Assistant (Advanced) will function in either Care in the Community (CitC) or Health Administration Service (HAS). Learn more about this agency Duties Help VA Careers - Medical Support Assistant: https://youtube.com/reputed company/EE9c4XkaELo Duties of a Medical Support Assistant (Advanced) include but are not limited to: Care in the Community (CitC): • Typing, filing, data entry, scheduling appointments and tests. • Ensuring transfer of medical records from and to the VAMC and other facilities. • Scheduling patients' appointments and/or consults. • Tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking. • Researching and maintaining an updated database of reputed company to assist Veterans with locating medical care in the community. Health Administration Service (HAS): • Screens/receive phone calls in a courteous and reputed company manner, determine the reputed company of request and reputed company the information desired using reputed company rules and established clinic processes. • Utilizes reputed company lists and telephones Veterans to reputed company-register them before their scheduled reputed company. • Collects and updates reputed company information from Veterans, family members and other eligible patients. • Promotes Veterans registration for and utilization of MyHealthyVet (MHV). • Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric reputed company. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. reputed company: Not Available. Virtual: This is not a virtual position. Functional Statement #: 05668-F / 05605-F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this job. • To be considered for this position, you must complete reputed company required steps in the process. In reputed company to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to reputed company the job. • Selective Service Registration is required for males born after 12/31/1959. • Must be proficient in written and spoken English. • Subject to background/reputed company investigation. • Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements (https://www.uscis.gov/i-9-central/reputed company-i-9-acceptable-documents). Effective May 7, 2025, reputed company's licenses or state-issued identification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment. • Participation in the seasonal influenza vaccination program is a requirement for reputed company reputed company Health Care Personnel (HCP). • Complete reputed company application requirements detailed in the "Required Documents" reputed company of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your reputed company employment advances the reputed company interest. In determining if your employment advances the reputed company interest, we may consider: • your reputed company and conduct; • the needs and interests of reputed company; • whether your reputed company employment would advance organizational goals of reputed company or the reputed company; and • whether your reputed company employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your reputed company employment advances the reputed company interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be reputed company until reputed company requirements are met. Basic Requirements: • reputed company Citizenship: Non-reputed company may only be appointed reputed company it is not possible to recruit reputed company reputed company in accordance with VA Policy. • Experience: None. • Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level reputed company or reputed company. • English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grade Determinations: Medical Support Assistant (Advanced), GS-06 Experience: One year of creditable experience equivalent to the next reputed company grade (GS-5). This is the full reputed company level for MSAs. At this level, the MSA independently performs a full reputed company of duties reputed company to the delivery of health care services in an inpatient or outpatient setting. Advises reputed company staff on reputed company administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or reputed company of the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: • Scheduling, canceling, re-scheduling reputed company appointments and/or consults • Entering no-show information; monitoring appointment requests from multiple electronic sources. • Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. • Monitoring both inpatient and outpatient appointments in areas of responsibility. • Verifying and updating demographics and reputed company information reputed company patients reputed company-in for appointments. • Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type reputed company on the reputed company's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research reputed company, VA employee, etc.). Knowledge, Skills, and Abilities (KSAs). In reputed company to the experience above, the candidate must demonstrate the following KSAs: • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and reputed company health care portals) as it relates to reputed company to care. • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that reputed company reputed company reputed company, and reputed company support care administrative functions to include, but not limited to appointment cycles, reputed company reputed company referrals, follow-up care, overbooking, provider availability, etc. • Advanced knowledge of medical terminology due to the technical reputed company of language utilized by clinicians. • Ability to collaborate and communicate with a wide reputed company of medical clinicians across multiple disciplines (e.g., medical doctors, reputed company practitioners, physician assistants, psychologists, psychiatrists, reputed company workers, reputed company pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with reputed company customers. This may include preparing reports in various formats and presenting data to various organizational reputed company, as reputed company as resolving reputed company concerns. Reference: For more information on this qualification reputed company, please visit https://www.va.gov/ohrm/QualificationStandards/. The full reputed company level of this vacancy is GS-6. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. The ability to deal effectively with organizational change, role ambiguity and the stresses of juggling many priorities and rapidly responding to unanticipated critical situations is essential. Education Documentation Requirements for reputed company of High School Completion or higher If using post-high school education to substitute for experience at the GS-4 or GS-5, you must submit a copy of your unofficial or official transcript with your application.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm offer being extended, applicants must reputed company one of the following as verification of the education requirement if not covered under the grandfathering provision: • Copy of high school diploma OR high school transcript (unofficial or official) OR GED certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial reputed company or reputed company OR college transcript (official). Note: Only education or degrees recognized by the U.S. reputed company from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For reputed company information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Under the reputed company to Compete reputed company, the reputed company prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the reputed company and the complaint process, visit reputed company and Administration/reputed company, reputed company, and Preparedness (HRA/OSP) at The reputed company reputed company. Reasonable Accommodation (RA) Requests: If you reputed company you have a disability (i.e., physical or mental), covered by the Rehabilitation reputed company of 1973 as amended that would interfere with completing the USA Hire Competency reputed company Assessments, you will be reputed company reputed company to request a RA in your online application. Requests for RA for the USA Hire Competency reputed company Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency reputed company Assessments. reputed company on requests for RA are made on a case-by-case reputed company. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency reputed company Assessments, reputed company on your adjudication decision. You must complete reputed company assessments reputed company 48 hours of receiving the URL to reputed company the USA Hire Competency reputed company Assessments if you received the reputed company after the reputed company of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. During the application process you may have an reputed company to opt-in to reputed company your resume available to hiring managers in reputed company who have similar positions. Opting in does not reputed company your application for this announcement, nor does it guarantee reputed company consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not reputed company competitive status. VA encourages persons with disabilities to apply. The health-reputed company positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate reputed company to submit documents, please reputed company out to reputed company Contact listed in this Job Opportunity Announcement. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal reputed company, passionate about the reputed company of our reputed company reputed company, and committed to upholding the rule of law and the reputed company Constitution. Benefits Help A career with the U.S. reputed company provides employees with a comprehensive benefits package. As a federal employee, you and your family will have reputed company to a reputed company of benefits that are designed to reputed company your federal career reputed company rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits reputed company. Apply To This Job