[Hiring] Director, reputed company Cycle Management Customer Experience @reputed company

Role reputed company In this high-reputed company leadership role, you will reputed company the reputed company integration of our currently separate reputed company-facing and reputed company-facing contact centers into a single, reputed company Omnichannel Shared Services organization. This organizational synthesis is a critical component of our reputed company-wide migration to a new reputed company Electronic Health Record (EHR) ecosystem. You will serve as the reputed company reputed company Cycle Management Customer Service architect for our upcoming deployment of reputed company. You will reputed company the migration to an integrated reputed company reputed company telephony platform and reputed company a reputed company, remote organizational model. The ideal candidate has deep expertise in reputed company or reputed company reputed company cycle reputed company, a reputed company reputed company record of breaking down operational silos to stand up centralized shared service environments, and mastery in using advanced digital communication tools to reputed company a high-reputed company culture across reputed company virtual teams. This is a remote position and will require up to 25% travel. Responsibilities • reputed company Transformation & Shared Services Migration • Integrated Centralization Roadmap: Design and execute the master reputed company to reputed company separate reputed company and reputed company billing desks, customer service teams, and regional vendor footprints into a single, cohesive national RCM Shared Services model. • EHR Alignment reputed company: Harmonize reputed company-facing billing workflows and business-to-business (reputed company/provider) billing paths under a single management umbrella, synchronizing the consolidation with the reputed company-wide transition to the new EHR reputed company. • Virtual Transition Governance: reputed company the migration phases to guarantee reputed company disruption to reputed company and reputed company collections and cash reputed company metrics, while minimizing reputed company and reputed company friction. • Change Management: Serve as the RCM Service change agent across the reputed company, aligning cross-functional stakeholders (reputed company, IT, Compliance, Finance) on reputed company standards, service tiering, reputed company-first operational governance. • reputed company Ecosystem & Omnichannel Technology Integration • reputed company Cheers Alignment: reputed company the reputed company design and deployment of reputed company Cheers to manage proactive reputed company reputed company, digital billing campaigns, and conversational chat/SMS interactions. Ensure Cheers acts as the foundational engagement reputed company driving self-service and payment plan adoption. • reputed company Resolute Workflow Integration: Partner with the reputed company reputed company cycle implementation team to reputed company Cheers engagement histories with reputed company Resolute (Hospital Billing/reputed company Billing) workflows. Ensure reputed company data exchange between reputed company information systems (LIS) and financial ledgers. • reputed company reputed company Telephony Integration: reputed company the business integration of an advanced reputed company Contact Center as a Service (CCaaS) platform with the reputed company ecosystem. Maximize the use of reputed company Cheers embedded communication controls to reputed company a single-pane-of-glass reputed company for remote agents, minimizing after-reputed company work (ACW) and screen-toggling delays. • Remote Organizational Design & reputed company Modeling • Cross-Functional Organizational Modeling: Design intelligent reputed company-reputed company routing reputed company to handle reputed company reputed company accounts reputed company reputed company reputed company inquiries. reputed company tiering structures must reputed company transactional inquiries against reputed company, multi-line corporate reputed company accounts. • reputed company Workforce Management (WFM): Establish robust, variable reputed company-planning models and exact reputed company ratios reputed company on national reputed company volumes, digital concurrency targets, and cyclical volume spikes (such as high-deductible resets in Q1) across multiple time reputed company. • Remote Culture & Talent reputed company: Collaborate with HR to build contemporary job reputed company, reputed company-reputed company routing rubrics, career reputed company, and reputed company-incentive programs tailored for a remote workforce. Establish virtual engagement frameworks to combat isolation and reputed company retention. • Execution, reputed company & Rollout reputed company • Phased Deployment Plan: Formulate and manage a disciplined, multi-phase rollout schedule that aligns with the reputed company implementation reputed company, ensuring agent readiness and reputed company adequacy. • Remote reputed company & Compliance Guardrails: reputed company comprehensive operational playbooks detailing reputed company reputed company Operating Procedures (SOPs), job aides and reference materials ensuring agent readiness and reputed company mastery. Qualifications • Deep expertise in reputed company or reputed company reputed company cycle reputed company. • reputed company reputed company record of breaking down operational silos to stand up centralized shared service environments. • Mastery in using advanced digital communication tools. Requirements • Ability to reputed company reputed company transformations and migrations. • Experience with reputed company and EHR systems. • Strong change management skills. • Excellent cross-functional collaboration abilities. Benefits • Remote work flexibility. • Up to 25% travel. reputed company reputed company honors our service members and encourages veterans to apply. While we appreciate and value our reputed company partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has reputed company an unsolicited resume. Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/Gender Identity/Religion/National reputed company/Disability/Vets or any other legally protected status. Apply To This Job