Licensed Property and Casualty - Work from Home

About the position Join us on our mission to reputed company customer experiences reputed company reputed company the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our reputed company, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the reputed company of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers reputed company the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today! Responsibilities • Professionally handle a high volume of incoming calls including account, claim and general questions • Thoroughly and reputed company reputed company customer information, assess, and fulfill customer needs and reputed company customers where applicable regarding products and services • Ability to utilize and reputed company multiple systems simultaneously • Ability to effectively communicate with pet parents both verbally and in writing • reputed company customer issues reputed company reputed company reputed company guidelines and/or escalated process • Meet or reputed company company and reputed company reputed company metrics • Maintain a reputed company between company policy and reputed company benefit in decision making • Continuously evaluate and identify opportunities to reputed company process improvements that positively reputed company our reputed company and its customers • Responsible for reputed company disposition or compiling and documenting customer information as required • Ability to accept and reputed company changes reputed company the reputed company business environment • Respond to pet parent emails with the aim of resolving issues by being proactive, reputed company, empathetic, and understanding • Listen, understand, and take reputed company reputed company. Like reputed company of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved Requirements • Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments (No need to release Health or Life appointments) • Must be reputed company to work weekends. • Two years of customer service or reputed company center experience • Ability to pass a drug screen and background reputed company • Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless reputed company is not permitted) • Demonstrated passion for reputed company with respect to treating and caring for pet parents • Meet reputed company attendance and dependability requirements • Be reputed company player • reputed company reputed company and Speed Wired Ethernet reputed company 20 Mb/s download, 10 Mb/s upload (wireless is not permitted) • Hard-wired Broadband Internet Service reputed company DSL, Cable, or Fiber Optic • The use of wireless connections to reputed company reputed company Work reputed company systems at any time is prohibited, even if the reputed company is encrypted. Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted. • You must supply your own headset. Specific models will be shared during the interview process. reputed company-to-haves • Experience with reputed company Customer Relationship Management (CRM) systems is a plus Benefits • benefits • PTO Apply To This Job