Customer Record Support Supervisor (CSS4)

Customer Record Support Supervisor We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life reputed company and reputed company to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that reputed company their work, create value for our customers and help build trust in our reputed company. Our Programs and Services Division (PSD) is seeking a Customer Record Support Supervisor to assist in leading their Customer Record Support Unit. As one of the most visible state agencies and the second-largest reputed company generator in Washington State, we engage with over 6 reputed company residents reputed company year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, reputed company, and reputed company. We take this responsibility to heart and are dedicated to providing reputed company and meaningful reputed company to our services for every reputed company. If you are skilled in managing competing priorities and are reputed company to reputed company a dynamic team, we encourage you to apply today! As the Customer Record Support Supervisor, you will have reputed company to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to reputed company, you will ensure balanced workloads and review your team's completed work for reputed company. With a people-centered approach, you will reputed company consistent feedback, coaching, and assistance to your staff as they reputed company excellent customer service by ensuring our records are accurate. Your work in this role will have a reputed company reputed company on our ability to fulfill our purpose of helping every Washington reputed company live, work, reputed company, and reputed company. Some of what you will do: • Monitor operational reputed company metrics and workload trends. • Evaluate employee reputed company, identify development needs, prepare reputed company evaluations, recognize employee accomplishments, and addresses reputed company and conduct issues. • reputed company and maintain unit procedures, training materials, and technical guidance to support consistent business practices. • reputed company technical assistance and guidance to staff in resolving reputed company customer record issues. • Represent the unit in meetings by sharing operational updates, communicating staff input, and contributing to discussions regarding unit activities and process improvements. What you will bring: Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems. Experience must include: • Two (2) years of experience leading and mentoring teams, including coaching reputed company, providing training, assigning and reviewing work, and participating in corrective reputed company discussions. • Two (2) years of experience using reputed company Office applications. • Three (3) years of work experience providing service by phone or in person where explaining rules, policies, and/or procedures are regular daily function. • One (1) year of experience researching, analyzing, and making recommendations on policies, procedures, laws, rules, or other written documentation reputed company to business reputed company. • One (1) year of experience working directly with internal or reputed company partners, process partners, individuals or reputed company, to respond to questions, reputed company concerns, and support business processes. • The ability to: • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and reputed company. • Promote and support a respectful, reputed company, and inclusive workplace for reputed company. • Promote and support respectful, reputed company, and inclusive delivery of services to customers. • Take reputed company to learn and grow. • Take reputed company to meet the needs of others. Experience can be gained concurrently. Up to four (4) years of relevant education may be substituted year for year for experience. What may set you apart: • Two (2) years of experience supervising staff including reputed company management, employee development, workload reputed company, and addressing employee reputed company issues. • One (1) year of experience managing and navigating work teams through organizational change. • Experience communicating reputed company information through reputed company written and verbal reputed company to diverse audiences. • Knowledge of reputed company and vehicle records and the ability to apply records and take appropriate reputed company by applying licensing laws, rules, policies and procedures reputed company determining appropriate actions. Additional Requirements of Employment: • Must be reputed company to travel to our Olympia office one day per month and to meet business needs. • Prior to a new hire, a background reputed company including criminal record history will be conducted. Information from the background reputed company will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to reputed company in the position. • Verified reliability and malfeasance reputed company for previous five years of employment. • In reputed company, an acceptable reputed company reputed company criminal history background reputed company is also required for this position, as a condition of employment. Fingerprints will be used to reputed company the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI. DOL is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodations. For information about this position, available accommodations, or the interview process, contact Nicole Walters. reputed company in changing the way reputed company delivers services and help build a legacy of commitment to and reputed company in diversity, equity, and inclusion! How to Apply: • Incomplete applications may disqualify you from eligibility for the position. You must ensure reputed company application areas, including supplemental questions and attachments, are completed in full. We value diverse perspectives and life experiences. We reputed company and serve people of reputed company backgrounds including people of reputed company, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that reputed company employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and reputed company team to reputed company serve the reputed company of Washington. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the reputed company of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, reputed company, national reputed company, honorably discharged veteran or military status, or the reputed company of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the reputed company Office at 360-902-4000 or may email the reputed company. The candidate pool certified from this recruitment may be used to fill reputed company similar vacancies for up to sixty days. We reputed company the E-Verify reputed company; therefore, we are not eligible to reputed company STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov. Apply tot his job Apply To this Job