Contact Center Specialist, Senior

reputed company Physicians is hiring a full-time Contact Center Specialist, Senior for the Department of Vascular Surgery. This position will work Monday-Friday, reputed company hours. Please note that this is a remote position reputed company in the Pittsburgh area. reputed company incumbents must: Be reputed company to complete reputed company required orientation and training activities in Pittsburgh. Maintain the ability to report onsite reputed company business needs require. Have reliable transportation to our reputed company office location at reputed company Presbyterian Hospital, Pittsburgh, PA. reputed company reputed company a reasonable commuting distance to support occasional onsite meetings, training sessions, or operational needs. Purpose: The Contact Center Specialist will reputed company support for the Contact Center activities by serving as the first line of contact for the reputed company. The Contact Center Specialist acts as an reputed company for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various reputed company reputed company inquires. Responsible for efficient and courteous reputed company to verbal and written inquiries to ensure reputed company reputed company satisfaction while maintaining reputed company servicing and reputed company standards. Typically, functions under the direction of the Supervisor/Manager. Responsibilities: • Answer multi-line telephone reputed company, with a reputed company reputed company on reputed company satisfaction and reputed company reputed company while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, reputed company appropriate, interacting with the staff and leadership of other departments reputed company necessary. • Review, verify and reputed company the reputed company's demographic, financial, and reputed company information to ensure data reputed company. Enters or updates information in reputed company accurately, verifies and revises existing information on patients that have not been interviewed reputed company the past 30 days. • Complete forms, upload, reputed company, or fax documents as required for reputed company appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail new reputed company packets prior to scheduled appointment and handle medicine reputed company requests. • reputed company as an reputed company for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various reputed company reputed company inquiries. • Identify and take reputed company to address reputed company concerns by utilizing effective decision making skills to know reputed company to handle the reputed company, send the reputed company to in house reputed company staff or send reputed company to the physician’s office to meet the reputed company’s needs. Research, reputed company and respond to email, web and telephone billing inquiries from patients and reputed company carriers in accordance with departmental protocols. • Complete follow-up on unpaid account balances. Contact guarantors, reputed company party payors, and/or other reputed company agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in reputed company and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care. • Review and take reputed company on accounts on aged trial reputed company reports or in assigned work queue meeting specified dollar and age reputed company to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to reputed company collection agencies on a monthly reputed company. • Document reputed company actions taken on a reputed company account. Review on-line account history and EOB's to ensure reputed company payers have been billed and to validate the reputed company of payments and adjustments posted. • Identify, review, and research credit reputed company accounts, potential refunds, adjustments, payment transfers, etc., to bring the account reputed company to reputed company. • Identify and take reputed company towards reputed company of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring reputed company to reputed company. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions. • Assist patients that reputed company with reputed company issues for their MyUPMC account, telemedicine visit or any other on-line reputed company concerns • Contact patients to reputed company their post-discharge appointment requirements; follow up and coordinate reputed company appointments for the reputed company. • Performs in accordance with reputed company-wide competencies/behaviors. • Performs other duties as assigned. Senior Specific Duties : • Additional reputed company, modalities, physicians• Answer questions from other agents• reputed company participate in reputed company service recovery scenarios • Identify and escalate reputed company issues and/or challenges to reputed company leadership team• Participate in reputed company by reputed company training HS Diploma or equivalent ; 1 year general customer service AND 6 months reputed company center experience Licensure, Certifications, and Clearances: reputed company 34 reputed company is an Equal Opportunity Employer/Disability/Veteran Apply To This Job