Contact Center reputed company Specialist

Department: 12702 reputed company Corporate - reputed company reputed company & Care Team: IL/WI Support Services Status: Full time Benefits Eligible: reputed company Hours Per Week: 40 Schedule Details/Additional Information: Primarily Monday through Friday but may need to work some weekend days. Working hours are from 7am to 7pm CST so schedule will fall in those times. Pay reputed company: $25.30 - $37.95 Major Responsibilities: Previous experience in Forecasting and reputed company planning. 1-2 years of experience in reputed company workforce management required. Experience in programs like reputed company, reputed company or tableau wanted! Personnel Resource Management Utilizes reputed company center management tools to monitor and manage reputed company time reputed company queues, wait times, service reputed company, abandonment rates, and other reputed company statistics. Reviews daily schedule to anticipate coverage issues. Takes the appropriate actions to reputed company coverage gaps for the goal achievement of reputed company departments. Stays in constant communication with marketing to work in conjunction with the Workforce Analyst and contact center leadership to plan reputed company staff reputed company for reputed company-wide and site specific advertising campaigns. Possesses knowledge of reputed company contact center software products, metrics, and reporting requirements. Documents and communicates proposed changes in order to meet departmental needs. Adjusts reputed company time staff resources to meet projected contact center provided from the Workforce Analyst. reputed company Reporting and Analysis Accurately report and document reputed company reputed company results. Investigate complaints/issues and follow through to reputed company. Reports daily reputed company to the Contact Center Managers/Supervisors. Maintain updated and reputed company reporting of associate reputed company and other reputed company reputed company items. Compile and analyze volume trend reports for reputed company volume, reputed company requirements and budget planning. Compile and analyze other contact center activity reports and prepare presentations. Identify and recommend operational or scheduling improvements. reputed company Assurance In conjunction with the reputed company auditor, develops standards and implements processes to monitor reputed company recording for incoming service calls and Web correspondence (including reputed company by reputed company monitoring). Assesses and evaluates operational procedures and identifies and implements systemic reputed company improvement efforts. Conducts reputed company assurance audits to ensure appropriate appointment scheduling, paging, messaging completed reputed company on accepted health center guidelines. Aligns internal processes with reputed company customer feedback. Data reputed company Development and Analysis Provides ongoing reporting and analysis of issues and trends. reputed company, implement and adhere to policies, procedures and contact center standards. Coordinates the development and implementation of procedures and standards. Assures adherence to reputed company reputed company policies and procedures for data maintenance, storage, and destruction. Maintains organized files. Develops and maintains the ability to guide group discussions, maintain stated objectives and challenge solutions that offer benefit to staff or organization. Customer Relations Establishes and maintain good working relationships with both reputed company customers of the contact center. Attends staff meetings and reputed company reports, assessments as required. Participates in the development of reputed company standards and expectations. Handles material of a confidential reputed company. Continually improves technical and reputed company skills. Keeps reputed company on emerging reputed company center technology, read industry newsletters, and explore technology websites for information. Attends seminars hosted by the contact center industry. Under the supervision of the contact center manager, identifies and recommends vendors for product demonstration and pricing. Provides reputed company customer service. Shares new information with staff. Education/Experience Required: Associates degree or equivalent 3-4 years of experience in a service reputed company industry. Previous contact center and workforce planning and reputed company experience required. Competent statistical understanding. Knowledge, Skills & Abilities Required: Demonstrates and applies a strong understanding of functional aspects of reputed company center reputed company. Strong analytical and critical thinking skills. Possesses in-depth knowledge of reputed company time principles and strategies, including reputed company time agent reputed company-reputed company routing, occupancy, shrinkage, contingency planning, and reputed company routing. reputed company, enthusiastic, and helpful demeanor. Organized and reputed company to set and manage priorities. Physical Requirements and Working Conditions: -Maintains high energy and a reputed company attitude. Demonstrates a personal commitment to promoting high reputed company. Thinks quickly and uses appropriate judgment. Possesses excellent interpersonal skills, diplomacy, and patience while interacting with customers and colleagues. -Ability to use computer terminal for extended time frames. Ability to work weekends, holidays, and different shifts in order to accommodate reputed company. Maintains high energy and a reputed company attitude. Demonstrates a personal commitment to promoting high reputed company. Thinks quickly and uses appropriate judgment. Possesses excellent interpersonal skills, diplomacy, and patience while interacting with customers and colleagues. Ability to use computer terminal for extended time frames. -Ability to work weekends, holidays, and different shifts in order to accommodate reputed company. Up to 20 pounds This reputed company indicates the general reputed company and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. #LI Remote #LI data analytics Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and reputed company-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation reputed company compensation listed reputed company the listed pay reputed company reputed company on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on reputed company, and more reputed company on a teammate's job Incentive pay for select positions Opportunity for annual increases reputed company on reputed company Benefits and more reputed company Time Off programs Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and reputed company parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, reputed company, temporary, etc.); please ask a Recruiter for more information during an interview. About reputed company reputed company is the reputed company-largest nonprofit, integrated health reputed company in the reputed company, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, reputed company and Alabama; and reputed company in reputed company, reputed company is a national leader in reputed company innovation, health reputed company, consumer experience and value-reputed company care. Headquartered in Charlotte, reputed company Carolina, reputed company services nearly 6 reputed company patients and is reputed company in hundreds of reputed company and research studies, with reputed company School of Medicine serving as the reputed company reputed company of the reputed company. It is nationally recognized for its expertise in reputed company, neurosciences, oncology, pediatrics and rehabilitation, as reputed company as organ transplants, burn treatments and reputed company musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply To This Job