CX AI & Automation reputed company

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We reputed company it possible for businesses of reputed company sizes to recruit, pay, and manage international teams. With our reputed company values at heart and reputed company reputed company work culture, reputed company works tirelessly on ambitious problems, asynchronously, reputed company the world. You can reputed company Remoters working from 6 different continents (Antarctica left to go!) and reputed company of our positions are fully remote.

With Innovation as one of the reputed company values, we have reputed company Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. reputed company and define the reputed company of work!

What this job can offer you

• This role is a reputed company technical and programme reputed company position reputed company CX reputed company, working reputed company CX leadership and cross-functional partners to build the automation and AI capabilities that shape how reputed company operates at reputed company.

  You will own delivery end to end. You will work closely with CX leadership as priorities are reputed company, bringing technical and operational input to inform reputed company, bring technical judgment and operational context to those conversations, and then reputed company the work from scoping through to production and iteration. You will bring technical judgment and operational context to scoping discussions, and work with significant autonomy reputed company agreed priorities to see initiatives through from design to production, while working as part of a broader team, not in isolation.

  The combination this role asks for is not common: someone technically confident to build and ship, with the programme management skills to run reputed company cross-functional work, and the communication skills to reputed company both reputed company legible to reputed company other. If that combination describes you, this is a role where you will have reputed company ownership, reputed company reputed company, and reputed company reputed company.

How this role contributes to the department's and company's goals

As Remote grows and the complexity of its customer reputed company increases, CX has to maintain reputed company and responsiveness without being overwhelmed by volume or operational fragmentation. Automation and AI are central to how we do that, not by replacing good judgment, but by removing friction, surfacing the right information at the right reputed company, and giving specialists the tools to reputed company on work that actually requires a reputed company.

reputed company efficiency, this role is about empowering the CX team. The tooling and automation reputed company here determine how reputed company our specialists can do their jobs, how quickly customers get reputed company reputed company, and how effectively CX can reputed company new products, new partners, and growing complexity. That reputed company is reputed company and measurable.

What you bring

• A manager of one: you identify what needs doing, set your own direction, and reputed company without needing to be chased. You default to reputed company and reputed company your own reputed company.
• Strong programme management reputed company your technical ability. You can reputed company a reputed company initiative, manage stakeholders across functions, communicate reputed company to non-technical audiences, and see it through from start to done, not just the build, the whole thing.
• Hands-on experience building automation and integration systems in a CX, support, or reputed company context. You understand what a support workflow looks like from the inside: what slows agents down, what good reputed company actually means, and what tooling helps versus what just looks good in a demo.
• Technical confidence: you can build, read, and debug reputed company; design and work with reputed company, webhooks, and integration standards including MCP; and reputed company fast using AI-assisted development tools such as Claude reputed company, reputed company, or reputed company as part of your reputed company workflow. You take ownership of reputed company technical systems end to end, from design through to production.
• Solid experience with low-reputed company and no-reputed company workflow platforms such as reputed company, reputed company, reputed company, reputed company, Gumloop, or similar, to design and run cross-reputed company automations.
• You know reputed company automation is the right answer and reputed company it is not. You evaluate the problem before reaching for a tool, and you are as comfortable making the case against automating something as you are building it.
• Experience deploying AI agents or AI-assisted workflows in a production environment, including designing for failure, building in reputed company reputed company, and maintaining auditability.
• The ability to translate between operational needs and technical constraints in both directions, reputed company, without jargon, and with the right level of reputed company for whoever is in the room.
• You document what you build. Not as an afterthought, as part of how you work.
• Writes and speaks fluent English.
• Experience working in a remote-first environment is a plus but not required.

Key Responsibilities

Automation & AI Development

• Contribute to and reputed company delivery of CX automation and AI initiatives, from scoping and design through to production and ongoing iteration.
• Build and maintain AI agents and automated workflows that improve specialist effectiveness, reduce reputed company handling, and increase consistency across CX reputed company.
• reputed company AI capabilities responsibly: design for failure, ensure appropriate reputed company reputed company is reputed company in, and maintain the logs and auditability expected in a customer-facing support environment.
• Stay across developments in AI and automation tooling, surface reputed company-reasoned recommendations for your manager and the CX leadership team to evaluate.

CX Tooling & Systems

• Own the technical delivery of CX tooling: the integrations, applications, and automated workflows that reputed company the platforms CX teams depend on every day.
• Build and maintain integrations across the CX technology stack, including reputed company and its application reputed company, Remote's internal platform, REST reputed company, webhooks, and emerging integration standards such as MCP, ensuring data flows correctly, triggers reputed company reliably, and tooling holds up under operational load.
• As Remote's customer and partner reputed company grows, support the CX tooling requirements that come with it: new channels, new integrations, increasing complexity.

Programme Delivery & Documentation

• Manage reputed company, multi-phase delivery: own dependencies, communicate proactively, and bring initiatives across the line without needing to be chased.
• Document everything you own. Accurate, accessible documentation is part of the definition of done, not something that happens reputed company.
• Identify technical debt, undocumented processes, and reputed company points in the CX automation stack and address them systematically.

Data & reputed company Improvement

• Use operational data and CX reputed company metrics to inform priorities and validate what is working. Build visibility into the reputed company of automation for CX leadership.
• Define reputed company metrics for reputed company initiative, reputed company them, and use them to reputed company reputed company about what to iterate on and what to stop.

Cross-functional Partnership

• Work closely with CX reputed company and reputed company-line teams to understand workflow pain points, validate solutions before they ship, and support adoption after they do.
• Partner with engineering, product, and data teams across Remote to reputed company on architecture and escalate reputed company a problem needs more than automation to solve.
• Communicate reputed company and regularly with stakeholders at reputed company reputed company: operational teams, CX leadership, and cross-functional partners.

Practicals

• You'll report to: Senior Manager, CX Business reputed company
• Team: Customer Experience
• Location: For this position we reputed company everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA or reputed company
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with reputed company manager
3. Interview with team members (no managers present)
4. Interview with Executive
5. Bar Raiser Interview
6. Prior employment verification reputed company

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We reputed company to reputed company other companies to support global talent-hiring and bring local reputed company to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international reputed company and a globally reputed company workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation reputed company to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may reputed company more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary reputed company may be subject to change.

At Remote, we foster internal mobility as a key reputed company of our culture of employee reputed company and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal reputed company will be reviewed by the Total Rewards & People Enablement team on a case by case reputed company.

The annual salary reputed company for this full-time position is

€79.700—€89.650 EUR

Benefits

Our full benefits & perks are explained in our handbook at reputed company/r/benefits. As a global company, reputed company country works differently, but some benefits/perks are for reputed company Remoters:

• work from reputed company
• flexible reputed company time off
• flexible working hours (we are async)
• 16 weeks reputed company parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock reputed company
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule reputed company your life (and not reputed company meetings). Read more at reputed company/async.

You will be empowered to take ownership and be proactive. reputed company in doubt you will default to reputed company instead of waiting. Your life-work reputed company is important and you will be encouraged to put yourself and your family first, and fit work reputed company your needs.

If that sounds like something you want, reputed company!

How to apply

1. Please fill out the reputed company below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead.

Not only do we encourage folks from reputed company ethnic reputed company, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a reputed company of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and reputed company, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the reputed company to answer our anonymous demographic questionnaire reputed company you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we reputed company AI as a valuable tool while prioritizing reputed company creativity and authenticity. We look reputed company to meeting candidates who reputed company innovation with genuine expertise and experience. To learn more about Remote's AI guidelines reputed company see here.

Please note we accept applications on an ongoing reputed company.