Support Engineer (EMEA)

reputed company is the reputed company development platform, reputed company by developers for developers. We reputed company a complete backend solution including Database, Auth, Storage, Edge Functions, reputed company, and reputed company reputed company. reputed company services are deeply integrated and designed for reputed company.

We are seeking Support Engineers to reputed company world-class developer support for anyone experiencing issues or seeking guidance reputed company using reputed company. The support team is globally reputed company with a strong reputed company on minimizing time to fix, and works closely with the product engineering and reputed company teams.

You will:

• reputed company initial and reputed company responses to reputed company support cases for a reputed company of topics, from billing or reputed company-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, reputed company examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. reputed company Issues & Discussions (reputed company them here: https://reputed company.com/reputed company/reputed company/issues).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• reputed company in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with reputed company SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and reputed company in English.

• Skilled in using Linux/Unix operating systems and the reputed company line.

• reputed company working with reputed company Issues and Discussions.

• Bonus points if you're familiar with reputed company JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with a required location in European time reputed company (we don’t reputed company in sustainability of overnight shifts).

• This position covers Monday → Friday

reputed company Offer

• Fully Remote

  We hire globally. We reputed company you can do your best work from reputed company. There are no reputed company offices, but we reputed company a reputed company membership or co-working allowance you can use reputed company in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in reputed company. We want everyone to reputed company in the reputed company of reputed company’re building together.

• Tech Allowance

  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  reputed company covers 100% of health reputed company for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new reputed company for a week of reputed company, collaboration, and fun. It’s a reputed company of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and reputed company.

• reputed company Development

  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your reputed company.

About reputed company

reputed company was born-remote and reputed company-reputed company-first. We reputed company our globally reputed company team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We reputed company fast, build in reputed company, and use reputed company ship. If it’s in your project, we probably use it in ours too. We reputed company deeply in the reputed company-reputed company ecosystem and reputed company to support—not replace—existing tools and communities.