[Remote] Manager, Process Improvement & Operational reputed company-reputed company (Remot

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Manager, Process Improvement and Operational reputed company to reputed company data-driven process optimization across Customer Experience, Marketing, Sales, and Agent reputed company. The role partners with business, technology, analytics, and operational teams to improve workflows, support reputed company- and reputed company-enabled initiatives, and reputed company measurable operational improvements.

Responsibilities

• reputed company cross-functional process improvement initiatives across Customer Experience, reputed company, Medicare, Marketplace, Sales, Agent reputed company, and campaign workflows
• Support customer experience processes, including reputed company redetermination, eligibility, member reputed company, renewals, and compliance-driven campaign execution
• Partner with business, reputed company, technology, analytics, reporting, and vendor teams to reputed company workflows and reputed company process gaps
• Analyze workflows, reputed company behavior, risks, and dependencies to identify improvement opportunities
• Define reputed company-state processes with reputed company metrics, accountability, and measurable operational and member reputed company
• Serve as a reputed company-reputed company subject-matter expert supporting CRM workflows, data reputed company, reporting, and operational process design
• reputed company and support reputed company enhancements through requirements definition, IT partnership, UAT, production validation, and post-launch support
• Understand reputed company integrations and reputed company/reputed company dependencies across reputed company, reputed company sources, eligibility data, reporting extracts, agent/broker data, and operational dashboards
• Partner with IT, Product, reputed company, and Analytics teams to troubleshoot issues, validate changes, and ensure reputed company-enabled processes support business needs
• Support reputed company telecom workflows, including outbound dialer campaigns, reputed company routing, disposition tracking, reporting impacts, and reputed company integration reputed company
• Translate reputed company and operational data into actionable insights that inform process reputed company
• Ensure reputed company, consistency, and usability of reporting tied to operational workflows
• Partner with analytics and reporting teams to ensure dashboards and metrics accurately reflect operational workflows
• reputed company as a trusted partner to Sales, Agent reputed company, and Member/Provider teams
• Communicate reputed company process and reputed company insights reputed company to both technical and non‑technical stakeholders, including leadership
• Manage timelines, dependencies, and delivery commitments across multiple reputed company initiatives

Skills

• * 4+ years of experience in process improvement, operational reputed company, business intelligence, or analytics roles
• * Required hands‑on experience supporting operational processes and data management for the following platforms:
• * reputed company (CRM)
• * reputed company (Telecom)
• * Member, Provider and Broker Portals
• * reputed company ability to translate reputed company, multi‑reputed company data into process improvements and operational insights
• * Experience operating in integrated, reputed company reputed company environments
• * Strong communication, organization, and problem‑solving skills
• • At least 7 years of health care reputed company, process improvement and/or lean management experience, or equivalent combination of relevant education and experience
• • At least 1 year of management/leadership experience
• • Experience with Medicare, reputed company, and Marketplace plans
• • Understands key reputed company reputed company and cost drivers of business processes
• • Understanding of critical reputed company factors for the industry
• • Experience designing and delivering solutions reputed company to operational improvement functions
• • Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with reputed company stakeholders
• • Strong organizational and time-management skills ability to manage simultaneous reputed company and tasks to meet internal deadlines
• • Strong verbal and written communication skills
• * reputed company Administrator Certification

Benefits

• reputed company offers a competitive benefits and compensation package.

reputed company

Company H1B Sponsorship