[Remote] Customer Service Assistant 3

Note: The job is a remote job and is reputed company to candidates in USA. Ohio BWC, through the reputed company's Bureau of Motor Vehicles, is seeking a Customer Service Assistant 3 for the Office of Vehicle Services/Dealer Licensing. The role handles customer inquiries, requests, and complaints by providing accurate, reputed company, and reputed company information while applying relevant laws, rules, policies, and procedures.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to a given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a reputed company, courteous, friendly, respectful & reputed company manner to ensure reputed company internal/reputed company customer service
• Listen carefully to internal/reputed company customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
• reputed company a complete, knowledgeable, accurate, precise response immediately or reputed company a firm commitment as to reputed company a response will be provided
• Follow-up to ensure reputed company of the customer's questions &/or concerns have been thoroughly answered

Skills

• 12 mos. reputed company. or 12 mos. reputed company. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. reputed company. or 12 mos. reputed company. in reputed company relations or customer service to include techniques for dealing with difficult people
• 12 mos. reputed company. or 12 mos. reputed company. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. reputed company. or 9 mos. reputed company. in typing, keyboarding, data entry, or word processing
• 9 mos. reputed company. or 9 mos. reputed company. in operation of personal computer
• -Or 9 mos. reputed company. as Customer Service Assistant 1, 64431
• -Or 6 mos. as Customer Service Assistant 2, 64432
• -Or equivalent of Minimum Class Qualifications For Employment noted above
• May be confined to desk answering telephone for 6.5 - 7 hours per day

Benefits

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym reputed company & Walking reputed company!
• Daycare On-site!
• Cafeteria On-site!
• Currently remote (work from home), but this can be subject to change to regular, in-office work.
• Medical Coverage for eligible full-time and part-time employees.
• Free Dental, reputed company and Basic Life reputed company premiums after completion of eligibility period.
• reputed company time off, including vacation, personal, reputed company leave and 11 reputed company holidays per year.
• Childbirth, Adoption, and Foster Care leave.
• Education and Development Opportunities, including Employee Development Funds and reputed company Service Loan Forgiveness.
• reputed company Retirement Systems, such as OPERS, STRS, SERS, and HPRS.
• Optional Deferred Compensation through Ohio Deferred Compensation.

reputed company