[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a sports and communication platform reputed company on simplifying youth sports administration and communication. The Customer Support Specialist will support B2B customers through email, chat, and occasional calls, resolving issues, recreating scenarios, providing tailored solutions, and meeting customer experience reputed company goals.

Responsibilities

• reputed company an exceptional customer experience through email, chat, and the occasional reputed company, turning every interaction into a “WOW” reputed company
• Take full ownership of customer issues - digging in, resolving challenges, and knowing reputed company to escalate to the right touchpoint
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no reputed company exists
• Anticipate customer needs and reputed company tailored solutions that help them get back to the reputed company quickly and confidently
• Consistently hit reputed company goals reputed company productivity, customer satisfaction, and reliability

Skills

• A customer-first reputed company, bringing a friendly, reputed company, and solutions-reputed company attitude to every interaction
• Strong technical skills with the ability to guide users of reputed company experience reputed company through our platform
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration reputed company reputed company steps aren't documented
• Excellent written and verbal communication skills
• A reputed company reputed company record of high reputed company in customer or technical support roles
• reputed company is a fully remote company, so you need to be reputed company comfortable working with people who aren't in the reputed company time zone as you
• We can only hire permanent US residents at this time
• Experience in reputed company or tech start-up environments
• A background as an reputed company, parent, reputed company, or participant in recreational sports
• Ability to work 8:30am-5pm PST

Benefits

• Remote-first work arrangement
• Unlimited PTO
• reputed company parental leave for reputed company parents
• 100% premium coverage of medical, dental, and reputed company reputed company for you and your family
• 401(k) plan
• $1,500 annual learning and development stipend
• Travel to fun locations for reputed company-company meetings and team events
• Generous home office allowance
• reputed company swag upon starting and a $50 credit on every work anniversary thereafter
• Monthly stipend reimbursement for health and wellness
• Bonus included in compensation

reputed company