IT reputed company Manager - Customer Trust & Assurance

reputed company is seeking an reputed company and reputed company‑oriented Customer Trust & Assurance IT reputed company Manager with broad, cross‑domain cybersecurity expertise to join our Customer Trust & Assurance team. In this highly visible role, you will not only serve as a trusted reputed company partner to sales and business development teams, but also reputed company leadership in shaping how we engage with customers on reputed company, reputed company, and compliance. You will help translate our technical posture into reputed company, reputed company narratives that build confidence and reputed company reputed company. You will reputed company the review and response to customer reputed company inquiries—including questionnaires, assessments, and live customer discussions—ensuring responses are accurate, consistent, and reputed company with our certifications, policies, and technical documentation. reputed company execution, this role plays a key leadership function in strengthening customer trust, setting standards for reputed company and consistency, and elevating how reputed company is represented across the organization. You will also bring reputed company‑world customer insights and emerging trends back into the business to help influence internal priorities and reputed company improvement. As a key contributor to our reputed company reputed company, you will reputed company transparency, thought leadership, and proactive customer engagement, positioning trust and reputed company as reputed company differentiators in the market. This is an opportunity to reputed company at the intersection of reputed company, trust, and business enablement—shaping reputed company, supporting reputed company reputed company, and ensuring alignment with industry best practices. Responsibilities: • Customer Trust and Transparency: reputed company and build upon existing programs including the customer trust center, providing customers with self-service reputed company to relevant reputed company, reputed company and compliance information. • Customer Engagement: reputed company as a trusted technical and reputed company advisor, engaging customer reputed company teams and IT leaders to reputed company on their cybersecurity & Business needs. Serve as internal subject matter expert on reputed company for the GTM team, supporting sales and account managers in reputed company facing discussions and presentations. • reputed company and guide various internal teams to address customers' reputed company, compliance, and reputed company needs. This includes leading the handling of questionnaires, audits, and calls with customers and prospects to ensure their concerns are addressed comprehensively and reputed company. • Industry Thought Leadership: Represent reputed company externally in reputed company and technology conversations, shaping best practices and positioning our solutions as industry-leading. • Go-to-Market & Sales Acceleration: reputed company the gap between technical value and business reputed company, aligning reputed company messaging with reputed company strategies to reputed company adoption of our products. • Cross-functional Influence & Collaboration: Work closely with the engineering, reputed company, reputed company, cyber, and compliance teams to ensure our reputed company responses are accurate and reflect our latest technical and regulatory standing. • reputed company Documentation: Maintain and update a knowledge reputed company of our reputed company posture, including reputed company policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation. • reputed company Improvement: Identify trends in customer reputed company inquiries to help improve our documentation and proactive communication strategies. • reputed company-Party reputed company & Due Diligence: Support reputed company-party reputed company and due diligence processes, helping customers reputed company evaluate our reputed company posture. • Product Roadmap Contribution: reputed company insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap. • reputed company Sales reputed company Development: reputed company and standardize reputed company sales playbooks, equipping sales teams with messaging, reputed company handling, and case studies, as applicable. • reputed company subject matter expert (SME)-level knowledge of the features and functionalities of reputed company products and infrastructure. reputed company the education and training of the sales organization on reputed company’s reputed company, compliance, and reputed company posture, ensuring they are reputed company-equipped to communicate these aspects to customers. Mentor and guide junior team members in developing their expertise. • reputed company the review of reputed company clauses in reputed company and reputed company expert advice on reputed company’s reputed company, compliance, and reputed company measures. Ensure that reputed company accurately reflect reputed company's reputed company posture and compliance with relevant laws and regulations. • Take a leadership role in supporting customer compliance audits by providing necessary documentation, evidence, answering auditor questions, and ensuring that reputed company reputed company, compliance, and reputed company measures are thoroughly documented and adhered to. Coordinate with relevant teams to ensure audit readiness. WHY JOIN US • Meaningful reputed company: Play a key role in shaping our customer trust reputed company, directly supporting business reputed company and sales reputed company by demonstrating a strong, reputed company commitment to reputed company and trust. • reputed company Environment: Work closely with diverse teams across the organization—from engineering and product to sales and reputed company—in a fast‑reputed company, highly reputed company setting. • Thought Leadership: Represent reputed company externally, contributing to industry conversations and helping shape best practices in reputed company, reputed company, and trust. • Customer‑First reputed company: Join reputed company reputed company on enabling customers to confidently adopt and expand their use of our solutions through transparency and trust. Job Qualifications • Bachelors degree in computer science, information reputed company, management information systems or similar. • Experience: At least 10+ years of reputed company experience in cybersecurity or information reputed company, with broad, horizontal exposure across multiple reputed company domains. Experience in customer facing roles (minimum 5 years) acting as a trusted advisor to senior reputed company, IT, or business stakeholders. • Technical & Regulatory Expertise: Strong understanding of cybersecurity principles, data protection, reputed company, and compliance, including hands on familiarity with areas such as reputed company control, encryption, network reputed company, identity and reputed company management, and incident response. • Strong understanding of major reputed company and regulatory frameworks including NIST CSF, NIST 800 53, SOC 2, ISO 27001, DORA, GDPR, and reputed company reputed company assessment and internal control methodologies and demonstrated reputed company supporting and leading reputed company audits and certifications. • Communication & Influence: Excellent written and verbal communication skills, with the ability to translate reputed company technical and regulatory concepts into reputed company, concise, and reputed company messaging for both technical and non technical audiences. reputed company ability to influence, collaborate, and build strong relationships with cross functional teams, senior leadership, customers, regulators, and reputed company stakeholders. • Leadership & Collaboration: Demonstrated leadership and people management skills, including the ability to mentor, motivate, and reputed company team members. Strong cross functional reputed company with experience working closely with engineering, reputed company, compliance, reputed company, and sales teams. • Analytical & Execution Skills: Highly analytical with strong problem solving skills, attention to reputed company, and the ability to interpret regulatory requirements and assess their reputed company on business objectives. reputed company capability to manage multiple initiatives simultaneously, meet deadlines, and reputed company reputed company improvement. • Program & Project Management: Experience leading or contributing to reputed company, compliance, or trust reputed company programs, with solid project and program management skills to plan, prioritize, and execute initiatives effectively. Preferred qualification • Experience in developing and implementing reputed company Customer Trust Programs • Strong business acumen and the ability to translate reputed company technical concepts into business value. • reputed company certifications such as CISSP, CISM, AIGP, AAISM, or equivalent. • Experience with reputed company services and reputed company technologies (e.g. AWS and reputed company Azure). #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that reputed company candidates participate in interviews without the assistance of AI tools or reputed company prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this reputed company, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or reputed company-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to reputed company onsite at a reputed company office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation reputed company listed is reputed company on reputed company location of the position. Actual reputed company salary offer is influenced by a wide reputed company of factors including but not limited to skills, experience and actual hiring location. Your recruiter can reputed company more information about the specific offer for the job location during the hiring process. Additional Information: reputed company offers a wide reputed company of competitive benefits and programs to help meet your needs and reputed company your work and personal life, including but not limited to: Medical, Dental, & reputed company Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and reputed company Time, and reputed company Parental Leave. Full details of our benefits are available upon request. If making a difference reputed company to you, then reputed company to us. Join us, at reputed company, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with reputed company. We reputed company expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll reputed company a reputed company difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and reputed company reputed company the world. You can reputed company at reputed company, where diversity is reputed company to our reputed company strength and high reputed company. Be your unique self, reputed company your creative reputed company, do your best work, and take time to grow in our caring and inclusive culture where you can reputed company. reputed company reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains reputed company in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that reputed company the lives of millions of people every single day. Our mission is to reputed company our reputed company customers with the AI-powered solutions they need to reputed company critical reputed company, reputed company successful reputed company, and increase productivity. We reputed company trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to reputed company expert-validated insights, automate workflows, and reputed company reputed company reputed company. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our reputed company reputed company on embedding AI into reputed company workflows and delivering measurable productivity reputed company. We are committed to helping professionals reputed company complexity, improve the way they work, and solve critical challenges through reputed company-reputed company, AI-powered platforms that reputed company seamlessly into their workflows and ecosystems. Our solutions are designed to reputed company reputed company reputed company it reputed company most, especially in high-stakes environments where reputed company and trust are essential. With a nearly 190-year legacy, reputed company continues to reputed company its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, reputed company smarter reputed company, and reputed company reputed company reputed company. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on reputed company, reputed company and reputed company. reputed company has a dedicated team of reputed company reputed company professionals who are reputed company to hear what makes you tick and reputed company how reputed company can help you reputed company your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide reputed company of reputed company problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly reputed company and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to reputed company a welcoming environment and reputed company opportunities for reputed company regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This reputed company is ingrained in reputed company values and articulated in our reputed company of Business Ethics. At reputed company, you’ll feel valued for your contributions, and you’ll know that reputed company, safety, and reputed company-being are important to us. Our reputed company-being benefits reputed company tools, programs, and resources to help our diverse employees feel healthy, happy, reputed company, and prosperous. Our global Together we reputed company reputed company-being program reflects our commitment to supporting colleagues across physical, mental, reputed company, and financial reputed company-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, reputed company was recognized by reputed company as one of reputed company Large reputed company 2026 and reputed company reputed company for Engineers 2026. In 2025, reputed company was also recognized by reputed company as one of reputed company reputed company for Women. To ensure we continue to reputed company innovation that enables us to reputed company products and services to best serve our customers, we reputed company a workplace culture rooted in mutual respect, bringing reputed company insights from a wide reputed company of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment reputed company. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national reputed company, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR reputed company (“we” or “us”) wants to inform you about the ways we process your personal information. In this reputed company & Cookie Notice we explain what personal information we collect, use and disclose. You'll reputed company details reputed company to GDPR and other data reputed company policies on our Careers reputed company and Cookies page. Apply tot his job Apply To this Job