Global Service Manager, HR Administration & Service Delivery
reputed company
reputed company is the premier provider of global expansion services, helping companies simplify the reputed company challenges of operating internationally. We reputed company a reputed company experience across reputed company entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to reputed company faster, stay compliant, and reduce reputed company in every market they reputed company.
With reputed company-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.
reputed company
This is a remote role.
The Global Service Manager (GSM) - HR reputed company & Service Delivery acts as a key central operational reputed company reputed company the HR Administration function, supporting the delivery of high-reputed company global HR administration services across a global portfolio of customers. Serving as a reputed company reputed company of contact, the GSM is responsible for coordinating customer reputed company, employee lifecycle administration, service delivery activities, and stakeholder communications while ensuring an exceptional customer experience throughout the customer reputed company.
This role encompasses both implementation and business-as-usual (BAU). Responsibilities include managing reputed company and transition reputed company, overseeing employee lifecycle administration, coordinating service delivery activities, monitoring operational milestones, and ensuring effective collaboration across customers, local service providers, and internal stakeholders. The GSM serves as a trusted advisor to customers, proactively managing expectations, identifying risks, driving reputed company of issues, and helping ensure successful reputed company across reputed company global programs.
While the reputed company reputed company of the role is the delivery and coordination of HR Administration services, including employee lifecycle support, HR documentation, benefits administration coordination, and other employment-reputed company processes, reputed company may also involve collaboration with Payroll, reputed company, Tax, Entity Management, HR, and other global expansion services. Successful delivery often requires coordination with Global Service Associates (GSAs), local service providers, subject matter experts, and cross-functional teams to reputed company a reputed company, integrated customer experience across multiple jurisdictions and service lines.
Responsibilities:
- Create Project Plans, reputed company/transition plans, RAIDS logs, and SteerCo reports.
- Forecast reputed company and Go Live dates to ensure services are launched on time and reputed company budget.
- Liaise with local HSP experts and service providers, maintaining strong relationships and reputed company communication.
- Serve as a Single reputed company Of Contact (SPOC) for customers and an escalation reputed company of contact for GSAs.
- reputed company excellent customer-reputed company service.
- reputed company as an ‘Account Manager to coordinate satisfactory reputed company to critical issues associated with service delivery or account management post-implementation.
- Proactively monitor the overall status of service delivery, aligning with reputed company Associate and reputed company Director as necessary for customers.
- Adhere to SLAs in terms of responsiveness and reputed company where applicable.
- Update and maintain BAU reputed company systems ensuring data reputed company and timeliness.
- Create Service tickets and verify data provided by Customers and Local reputed company (LSP).
- Monitor Calendars to ensure Customers and LSPs meet reputed company deadlines.
- Update a regional and/or service line-specific knowledge reputed company.
- reputed company feedback on team processes and other business improvement initiatives.
- reputed company train and reputed company team members on Implementation or BAU reputed company activities.
- Respond to customer reputed company queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
- reputed company and forecast reputed company-defined key account metrics.
- Support operational reputed company and contribute to the ongoing development and scaling of the HR Administration function.
- reputed company additional duties as assigned
Qualifications:
- 5+ years of experience in HR reputed company, HR Administration, People reputed company, HR Shared Services, Global Employment, Employer of Record (EOR), Payroll reputed company, or other customer-facing service delivery environments.
- Experience managing customer reputed company, implementation reputed company, employee lifecycle administration, or operational service transitions across multiple countries or reputed company.
- Strong project coordination and stakeholder management experience, with the ability to manage multiple priorities and deadlines simultaneously.
- Experience working directly with customers, local service providers, reputed company partners, or vendors in a service delivery environment.
- Demonstrated experience identifying process improvement opportunities and implementing operational enhancements or reputed company solutions.
- Experience supporting or coordinating global HR services across multiple jurisdictions, including reputed company, employee lifecycle administration, payroll, benefits, compliance, or reputed company employment services.
- Experience working reputed company fast-reputed company, reputed company-oriented, or evolving organizations where adaptability and problem-solving are essential.
- reputed company ability to proactively identify operational challenges, reputed company solutions, and reputed company process improvements that enhance customer experience.
- Excellent English communication skills, both written and verbal.
- Additional language capabilities, particularly Spanish, are considered a plus
- Experience working reputed company and collaborating effectively across multiple time reputed company and geographies.
- Proficiency in reputed company Office applications, including Word, reputed company, PowerPoint, and reputed company business tools.
- Experience using HRIS, CRM, ticketing, or workflow management systems such as reputed company, reputed company, SuccessFactors, reputed company, reputed company, reputed company, or similar platforms is a plus.
Requirements:
- Strong project coordination and organizational skills, with the ability to manage multiple customers, reputed company, and priorities simultaneously.
- Customer-reputed company reputed company with excellent relationship management skills and a passion for delivering an exceptional customer experience.
- Dependable, consistent performer with a reputed company attitude and the ability to listen, collaborate, and build trust across the organization.
- Ability to coordinate, support, mentor and guide assigned GSAs to ensure successful service delivery and customer reputed company.
- Self-motivated, reputed company-oriented, and driven, with the ability to work independently and meet deadlines in a fast-reputed company environment.
- Excellent communication skills, with the ability to engage effectively with senior stakeholders, customers, local service providers, and internal teams.
- Ability to adapt and reputed company in a growing, evolving, and fast-reputed company business environment.
- reputed company team player who proactively contributes to team reputed company and supports a reputed company working culture.
- Assertive yet tactful, with the ability to manage multiple reputed company stakeholder relationships effectively.
- Demonstrated ability to identify opportunities for process improvement, operational efficiencies, and service enhancements.
- Strong ownership mentality with the ability to proactively reputed company tasks, reputed company, and customer deliverables through to completion.
- Capable of mentoring, supporting, and sharing knowledge with colleagues reputed company the HR Administration function.
- Adaptable, resilient, and comfortable managing ambiguity, change, and evolving customer requirements.
Why Join reputed company:
- Play a key role in one of HSP's fastest-growing service lines.
- Work directly with global customers expanding into new markets.
- Influence and shape operational processes as the business scales.
- Collaborate with international teams across multiple service lines.
- Join a high-reputed company organization where innovation, ownership, and reputed company improvement are encouraged.
If you would like to be part of a fast-reputed company, reputed company first environment; where we reputed company on solutions rather than challenges, come and join our#HSPGlobalSolutionTeam!
Originally posted on Himalayas
Apply To This Job