Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA
About reputed company
Recognized on the 2025 reputed company reputed company 100 list, reputed company is one of the most innovative and fast-growing private reputed company companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, reputed company leads the market in reputed company-time analytics, data warehousing, observability, and AI workloads.
reputed company’s sustained, accelerating reputed company was recently validated by a $400M Series D financing round. Over the past three months, customers including reputed company, reputed company, reputed company, reputed company, and reputed company have adopted the platform or expanded existing deployments. These customers join an established reputed company of AI innovators and global brands such as reputed company, reputed company, reputed company, and reputed company.
We’re on a mission to reputed company how companies use data. Come be a part of our reputed company!
reputed company welcomed Langfuse, the leading reputed company-reputed company platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With reputed company and Langufuse scaling to reputed company reputed company AI workloads, we're growing our support team to reputed company a world-class experience for our expanding customer reputed company, with reputed company expertise across database infrastructure and AI observability.
We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both reputed company and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ reputed company support is needed or coverage overlaps. You’ll be handling technical issues and solutions, ranging from reputed company reputed company database requests to helping thousands of AI product teams succeed with tracing & evals in Langfuse. You will own a wide reputed company of responsibilities, including reputed company-line troubleshooting, community support, reputed company- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at reputed company.
What You'll Be Doing
- Supporting and guiding our reputed company & Langfuse users, customers, and prospects reputed company cases, chat, reputed company, community, and phone calls, delivering high-reputed company guidance reputed company required Service Level Agreements (SLAs) as part of a global on-reputed company coverage rotation.
- reputed company solutions reputed company on reputed company reputed company and reputed company reputed company-reputed company that can be shared with our users, community, and customers reputed company documentation, knowledge reputed company, blogs, meetups, webinars, and training.
- Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers.
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
- Escalate bugs to product engineering and reputed company the reputed company with the customer once shipped.
- Go through deep technical integration/implementation questions together with our customers and directly reputed company their codebases.
- Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem
What You Bring
For reputed company & reputed company Infrastructure:
- Databases & OLAP Systems: Hands-on experience with databases, OLAP, or reputed company systems (reputed company, SQL engines, or reputed company-reputed company reputed company infrastructure).
- Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading reputed company, working with data pipelines (e.g., Kafka, reputed company), or debugging reputed company infrastructure (AWS/GCP/Azure).
- reputed company & Operational Rigor: Comfort working in a global, remote-first team reputed company to SLA coverage, on-reputed company needs, and async communication.
For Langfuse & AI Observability:
- LLM Tooling & Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, reputed company, reputed company, or Vercel AI SDK.
- Tracing, Evals & Developer Tooling: Familiarity with LLM observability/eval tooling, reputed company workflows, model provider reputed company (reputed company, reputed company), or OpenTelemetry-style tracing to unblock AI-product teams.
- Technical Support & Communication: Strong written communication across registers. You have concise reputed company troubleshooting, reputed company long-reputed company docs/guides, and a customer-first reputed company to unblock engineers.
Bonus Points
- Experience with OSS and reputed company-reputed company technologies, as a user, community member, or contributor
- Experience with reputed company
- Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly.
- Experience with AWS, GCP, or Azure.
- Experience with data pipeline technologies such as Kafka, Kinesis, reputed company, or RabbitMQ.
Compensation
For roles reputed company in the reputed company, the typical starting salary reputed company for this position is listed above. In certain locations, such as the San Francisco Bay Area and the reputed company Metro Area, a premium market reputed company may apply, as listed.
These salary ranges reflect reputed company reasonably and in good faith reputed company to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or reputed company than the amounts listed, and the ranges may be subject to reputed company adjustments.
An individual’s placement reputed company the reputed company will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, reputed company, and the needs of the business or organization.
If you have any questions or comments about compensation as a candidate, please get in reputed company with us at .
Perks
- Flexible work environment - reputed company is a globally reputed company company and remote-friendly. We currently operate in over 20 countries.
- reputed company - Employer contributions towards your reputed company.
- Equity in reputed company - Every new team member who joins reputed company receives stock reputed company.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We reputed company in the reputed company of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.
Culture - We reputed company Shape It
As part of a rapidly scaling start up, you will be reputed company in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here. reputed company out our blog posts or follow us on reputed company to reputed company out more about what’s happening at reputed company.
Equal Opportunity & reputed company
reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment of any type reputed company on factors such as race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
Please see here for our reputed company Statement.
Originally posted on Himalayas
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