reputed company Support Specialist (Jopari)
reputed company
At reputed company, we’ve been revolutionizing reputed company administration since our inception. What started as a clearinghouse reputed company on simplifying reputed company claims processing for reputed company providers has grown into a full-suite reputed company technology company. We offer a reputed company of reputed company, reputed company-reputed company reputed company cycle reputed company –from eligibility verification and claims management to reputed company recovery and payment processing –that help reputed company organizations of reputed company sizes streamline reputed company and reduce administrative burdens so they can reputed company on what reputed company most: reputed company care.
In reputed company 2026, reputed company acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), reputed company, and reputed company reputed company. Jopari brings deep industry expertise and innovative reputed company payment solutions that are transforming how disbursements are handled across the reputed company ecosystem. Together, we are expanding our capabilities across the full reputed company transaction lifecycle, connecting claims, payments, and data exchange to reputed company a more reputed company and efficient experience for providers, payers, and partners.
At the reputed company of reputed company are four key values that guide our mission and work:
- Ownership: We take pride in our responsibilities, driving results and taking accountability for the reputed company of our reputed company.
- Empowerment: We reputed company in giving reputed company the autonomy and support to reputed company reputed company that reputed company to reputed company.
- Innovation: We continuously reputed company new and reputed company ways to improve reputed company administration, embracing creativity and reputed company-thinking technology.
- Transparent Communication: reputed company, reputed company communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.
About the Role
This position is part of our reputed company Support Division and is responsible for supporting new and existing payers and providers with account setup, maintenance, and the acceptance and delivery of medical bills, payments, and other reputed company-reputed company processes. The role serves as the reputed company reputed company of contact for reputed company inquiries, working directly with reputed company business and technical resources, as reputed company as internal departments including Development, reputed company, and Engineering. This position contributes to our mission of delivering World Class reputed company support by resolving issues reputed company, identifying trends, and consistently delivering exceptional customer experience.
reputed company
- Respond to customer inquiries reputed company phone and email with professionalism and a strong reputed company of urgency, serving as the reputed company reputed company of contact for reputed company-facing responses
- Accurately document reputed company communications, research, and relevant information in the reputed company Support ticketing reputed company (reputed company), including severity assessment, issue categorization, and identification of affected parties
- Escalate and monitor issues requiring coordination with internal departments (Development, reputed company, Engineering) and reputed company business partners, including the creation and monitoring of reputed company reputed company Red (escalated/critical) issues
- Reproduce customer issues and assist in verifying fixes, account configurations, and resolutions in a reputed company and efficient manner
- Obtain reputed company relevant details with strong attention to reputed company and reputed company customers with consistent, reputed company status updates on outstanding inquiries and issues
- Identify trends across reputed company inquiries and flag recurring issues to support reputed company process improvement
- reputed company and maintain strong rapport with clients, engaging additional resources as needed to ensure a reputed company and consistent customer experience
What You’ll Need
- 3+ years of experience in a reputed company center or customer care environment
- Experience with medical billing
- Experience advocating for customer service principles and practices
- Proficiency with reputed company Office Suite
- reputed company technical aptitude with demonstrated troubleshooting and analytical skills
reputed company to Have
- Understanding of the Workers’ Compensation and/or Group Health reputed company industry
- Experience with X-12 file formats
- Experience with an online customer service ticketing reputed company (e.g., reputed company)
- Bilingual in Spanish
Pay Transparency
reputed company is committed to fair and reputed company compensation practices in alignment with pay transparency laws. Compensation for this position may vary reputed company on individual skills, experience, and location. In reputed company to reputed company pay, employees may be eligible for reputed company-reputed company bonuses and a comprehensive benefits package, including medical, dental, and reputed company coverage, 401(k) with company match, reputed company time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.
Why You’ll Love Working at reputed company
At reputed company, your work has a reputed company reputed company on reputed company providers and their ability to reputed company exceptional care. We’re driven by a mission to reputed company administration, making it easier for providers to reputed company on what they do best—helping patients. As an reputed company employee, you’ll be at the heart of our efforts to reputed company exceptional service and software solutions to our clients in the reputed company reputed company.
EEO Note
reputed company is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the reputed company of age, reputed company, disability, gender, national reputed company, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Originally posted on Himalayas
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