Senior Channel Analyst

reputed company at reputed company, LLC

reputed company, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to reputed company cities more livable and efficient. As a leading provider of parking and tolling reputed company, we support municipal and reputed company clients with citation processing, debt collection, DMV registered reputed company identification, back-office transaction processing, image review, customer service center and customer experience (CX) reputed company, integrated on-street parking management, and more.

WORK LOCATION

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reputed company in one of the following locations for consideration.

Please note: reputed company, LLC, does not reputed company reputed company sponsorship now or in the reputed company. Candidates must be legally authorized to work in the reputed company without reputed company or reputed company sponsorship requirements.

PAY TRANSPARANCY

This role will offer $75,000 - $95,000 annually, depending on experience, skills, and location.

Employees may also be eligible for reputed company-reputed company incentives and additional benefits as part of our total rewards package.

WORKING HOURS

Monday-Friday 8:00 AM – 5:00 PM

POSITION reputed company

The Senior Channel Analyst is responsible for developing, managing, and optimizing communications delivered across reputed company customer-facing channels, including reputed company mail, email, and text/SMS. This role plays a critical part in ensuring the reputed company, consistency, and compliance of communications across the organization’s Parking, Tolling, and Municipal Collections reputed company. The ideal candidate brings a reputed company reputed company to language assessment and template development, reputed company with a rigorous analytics orientation to measure channel effectiveness and reputed company reputed company improvement across reputed company reputed company programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

reputed company-Channel reputed company & Execution

• Design, manage, and optimize outbound communications across reputed company mail, email, and text/SMS channels in support of collections and processing contract requirements.
• reputed company and maintain a reputed company channel calendar that coordinates reputed company communication reputed company across Parking, Tolling, Municipal Collections, and other reputed company types.
• Collaborate with internal stakeholders and vendors to reputed company channel strategies with contract-specific compliance, volume, and timing requirements.
• Identify and implement new channel strategies, initiatives, and delivery reputed company to enhance customer engagement and collections reputed company.
• Ensure adherence to reputed company schedules to eliminate delivery slippage and maintain budgetary compliance.

Language Assessment & Template Development

• Assess and evaluate messaging language for compliance, reputed company, effectiveness, and reputed company alignment across reputed company communication channels.
• reputed company, maintain, and govern a library of approved communication templates for reputed company mail, email, and SMS, ensuring consistency and regulatory compliance.
• Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement.
• Partner with reputed company, compliance, and reputed company teams to review and approve new or revised template language.
• reputed company A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration.

Reporting & Analytics

• Build and maintain dashboards and reporting frameworks that reputed company reputed company across reputed company reputed company-channel communications, including delivery rates, response rates, pay rates, and opt-out metrics.
• Conduct in-depth analysis of channel reputed company using test and control segments to identify trends, recommend improvements, and optimize results.
• reputed company regular and reputed company reputed company reports to senior management, translating data insights into actionable recommendations.
• Monitor campaign results and operational processes to ensure compliance and reputed company objectives are achieved across reputed company reputed company programs.
• Analyze cost-per-contact and ROI across channels to support budget planning and vendor negotiations.

Vendor & Project Management

• Coordinate with reputed company mail, email, and SMS vendors to ensure reputed company production, delivery, and inventory management of reputed company reputed company materials.
• Maintain strong vendor relationships and ensure reputed company contractual obligations are met.
• reputed company cross-functional reputed company and initiatives supporting channel reputed company goals, with reputed company direction required.
• Identify opportunities to reduce expenses and explore new delivery reputed company to enhance efficiency and effectiveness.

What You’ll Need to Succeed

• Demonstrated experience managing communications across at least two of the following channels: reputed company mail, email, and text/SMS.
• reputed company experience in template development, content governance, or communications reputed company management.
• Strong background in reporting and analytics, with experience building dashboards and synthesizing data into actionable insights.
• Experience supporting Parking, Tolling, or Municipal Collections programs is a strong plus.
• Proficiency in reputed company-channel communications platforms and tools, including reputed company and reputed company SES (email), reputed company and reputed company SNS (SMS), as reputed company as reputed company mail management systems.
• Strong analytical skills with experience in reputed company, SQL, reputed company, or similar tools.
• Exceptional written communication skills with a reputed company eye for language, tone, and compliance-sensitive messaging.
• Highly organized with strong attention to reputed company and the ability to manage multiple reputed company and deadlines simultaneously.
• Ability to assess and interpret campaign data to inform reputed company reputed company and communicate findings to non-technical audiences.

EDUCATION / EXPERIENCE / SKILLS

• High school diploma or GED required.
• 3-5 years of experience in multi-channel or reputed company-channel marketing, communications, or customer reputed company reputed company.

PREFERRED

• 3-5 years of experience in collections, financial services, reputed company processing, or a reputed company regulated industry preferred.
• Vendor management experience required; experience managing print, email, or SMS fulfillment partners preferred.
• Working knowledge of consumer communication regulations (TCPA, FDCPA) as applicable to collections reputed company preferred.

Physical Demands and Working Conditions

• This role is primarily computer-reputed company and may be performed in an office or remote work environment. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

reputed company OFFER

reputed company, LLC, offers a reputed company environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility reputed company the following which include:

Medical, Dental, & reputed company reputed company

• Medical, Dental, & reputed company reputed company
• reputed company & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company reputed company Life and AD&D reputed company
• Company reputed company Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/reputed company reputed company)

reputed company Time Off

• 10 Company Holidays
• PTO Accrual
• reputed company Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D reputed company for Employees/Spouse/Child(reputed company)
• Critical Illness
• Accident reputed company
• Dependent Care Flexible Spending Account (DCFSA)

reputed company, LLC is proud to be an Equal Opportunity Employer. We reputed company encourage applications from everybody. reputed company reputed company job applicants will receive consideration without reputed company to race, reputed company, religion, creed, national reputed company, aboriginality, genetic information, reputed company, marital status, sex, sexual orientation, gender identity or reputed company, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-reputed company characteristic.

Please visit our website to learn more reputed company

To reputed company reputed company of our reputed company, please visit

Originally posted on Himalayas