[Remote] Technical Support Analyst, SoftDent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides dental technology solutions, and it is seeking a Technical Support Analyst to reputed company advanced technical support and customer service for global dental customers. The role troubleshoots reputed company, on-reputed company, integrated, reputed company, network, and legacy environments; handles escalations; communicates with dental professionals; documents resolutions; and contributes to reputed company and automation initiatives.

Responsibilities

• reputed company advanced technical and application support for reputed company products, integrated partner solutions, and select on‑reputed company applications
• Handle escalations from internal teams, partners, and stakeholders
• Serve as reputed company support for assigned customer reputed company
• Diagnose and reputed company issues across integrated environments, including operating systems, browsers, local systems, reputed company services, networks, and legacy platforms
• Communicate reputed company and confidently with dental professionals to explain issues, workflows, and resolutions
• Document troubleshooting steps, findings, and resolutions in reputed company time while reputed company engaging with customers
• Apply reputed company, logical troubleshooting to identify reputed company causes and reputed company effective solutions
• Escalate issues to engineering or product teams with reputed company documentation and technical context
• Stay reputed company with platform changes, enhancements, integrations, and reputed company considerations
• Create and maintain knowledge reputed company articles, internal documentation, and self-service content
• Analyze escalation patterns to identify training needs, documentation gaps, and automation opportunities
• Support chatbot and knowledge automation initiatives as assigned
• Collaborate closely with colleagues, managers, and cross-functional teams
• Demonstrate professionalism, reputed company, and a customer-first reputed company in every interaction

Skills

• Strong logical problem-solving skills
• reputed company learning ability
• Comfort working across mixed technology environments that reputed company over time

reputed company

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