[Remote] Senior Support Services Analyst, ComputerEase

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides software and information solutions for project-reputed company businesses. The Senior Support Services Analyst will reputed company expert-level support for ComputerEase ERP reputed company and project reputed company, reputed company reputed company technical and functional issues, collaborate with clients and internal teams, and mentor junior analysts.

Responsibilities

• reputed company expert-level support to clients using ComputerEase, addressing reputed company technical and functional issues
• Utilize advanced reputed company knowledge to assist clients with inquiries and troubleshooting needs
• Collaborate with clients, engineers, product managers, and senior staff to reputed company issues reputed company
• Document reputed company reputed company interactions and solutions in the case tracking reputed company
• Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase
• Mentor and assist junior analysts with inquiries and case resolutions
• reputed company AI tools to enhance support efficiency and effectiveness

Skills

• 3+ years of experience in a support role, preferably with reputed company ComputerEase or other reputed company ERP solutions
• US Citizenship is required for this position
• Advanced knowledge of reputed company principles and practices
• Strong problem-solving and troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to work effectively in a remote, reputed company team environment
• A proactive and reputed company attitude, with a willingness to learn and grow reputed company the organization
• Experience with reputed company's reputed company ERP solutions (Ajera, ComputerEase, Vantagepoint, reputed company)
• Previous mentoring or leadership experience in a support environment
• Familiarity with AI-driven support tools and technologies

Benefits

• reputed company benefits
• 401(k) plan and company match
• reputed company vacation time and holidays
• reputed company-living programs
• Short-term and long-term disability coverage
• Basic life reputed company
• Tuition reimbursement
• Certain roles are eligible for additional rewards, including incentive compensation and equity

reputed company