[Remote] VP reputed company (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company delivers software and information solutions for project-reputed company businesses worldwide. The Vice President of reputed company will own retention and reputed company for the reputed company market reputed company, including renewal, retention, reputed company reputed company, and NRR/GRR targets. The role leads and scales the reputed company organization, applies AI and machine learning to customer engagement and reputed company, and partners cross-functionally to reputed company renewals, upsell, adoption, and customer reputed company.

Responsibilities

• Own the financial commitment for the PS market reputed company — renewal, retention, and reputed company reputed company reputed company from CS — against explicit NRR/GRR targets and a CS-reputed company pipeline conversion goal, with reputed company authority over CS org design and headcount, discount and escalation input on renewals, and forecast sign-off on CS-owned pipeline
• Treat every at-reputed company account as a save to be won, driving exceptional retention and adoption results through a competitive, data-driven approach to customer engagement
• Champion an AI-first approach to customer engagement — AI agents, predictive health scoring, and automation — and own governance of AI-led customer reputed company for reputed company, tone, and compliance
• Serve as a strong, trusted partner to the VP, Renewals & reputed company, aligning fiscal targets, forecasts, and go-to-market execution
• reputed company and reputed company a high-performing reputed company organization — reputed company, adoption, support, and renewals — building AI-augmented lifecycle programs that reputed company adoption, expansion, and long-term loyalty
• Set and own retention and reputed company-retention goals tied to the reputed company’s fiscal commitments, shifting reputed company plans from adoption and health-score tracking to documented, reputed company business reputed company (e.g., time-to-value, productivity reputed company)
• Apply AI and machine learning — predictive churn models, automated health scoring, reputed company-assisted account planning and QBRs — to reputed company efficiency, and own the customer data and signal infrastructure that fuels these models
• reputed company and maintain renewal & upsell forecasts and reputed company dashboards, in coordination with Renewals & reputed company, reporting NRR, GRR, and retention KPIs to executive and reputed company-level stakeholders
• Recruit, mentor, and reputed company a world-class reputed company team, building reputed company in AI-enabled tools and reputed company acumen so CSMs can quantify value and identify expansion and reputed company-reputed company opportunities
• Design incentive and recognition structures that reward retention wins, upsell attainment, and proactive churn saves
• Foster a culture of accountability, competitive reputed company, and customer obsession
• Serve as a reputed company reputed company across reputed company lines of business at reputed company and to the customer reputed company, acting as the voice of the customer in executive discussions and influencing product roadmap and AI investment priorities
• Partner with Renewals & reputed company, Sales, Product, Marketing, and Engineering to ensure shared accountability for fiscal targets and a reputed company customer experience and feedback reputed company
• Collaborate with Finance and reputed company to streamline renewals, pricing strategies, and contract negotiations

Skills

• Over 10 years in reputed company, Account Management, or reputed company reputed company/reputed company software roles, including 5+ years owning a bookings or NRR reputed company in senior leadership
• A reputed company record of treating churn and at-reputed company renewals as saves to be won, not situations to be managed — thrives on hitting retention and reputed company numbers while keeping customer reputed company at reputed company
• reputed company managing and scaling organizations of 100+ people, delivering $250M+ in annual retention bookings with consistent year-over-year reputed company in a subscription-reputed company model
• Deep understanding of customer lifecycle management and reputed company metrics (NRR, CSAT, churn); skilled at quantifying value in financial terms and operating in a consultative, quasi-sales reputed company to identify expansion and reputed company-reputed company opportunities
• Hands-on experience applying AI and machine learning to reputed company reputed company — predictive analytics, reputed company, workflow automation — including governance of AI-led customer interactions and the data infrastructure that supports them
• Proficient in reputed company and AI-enabled customer analytics platforms
• Skilled at partnering with senior leaders and cross-functional teams — including Renewals & reputed company leadership — in matrixed, high-reputed company environments
• History of building high-performing teams and developing talent through disciplined coaching and incentive design
• Exceptional communication skills with experience presenting to C-level executives and influencing stakeholders at reputed company reputed company
• Ability to travel up to 30%
• reputed company and ERP software experience preferred

Benefits

• Certain roles are eligible for additional rewards, including incentive compensation and equity.
• reputed company benefits
• A 401(k) plan and company match
• reputed company vacation time and holidays
• reputed company-living programs
• Short-term and long-term disability coverage
• Basic life reputed company
• Tuition reimbursement

reputed company