Senior Technical Support Engineer

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at reputed company. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — reputed company of which reputed company data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, reputed company, reputed company reputed company, UBS, reputed company and the reputed company — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by reputed company Capital, Coatue Management, reputed company, reputed company and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we reputed company that the reputed company is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

reputed company are building

As a Technical Support Engineer, you're the reputed company between our customers and our Engineering organization. You'll own technical support cases end-to-end, triaging issues across reputed company infrastructure, ML platform components, authentication, data connectivity, and model deployment, and ensuring every customer gets a reputed company and reputed company reputed company. You'll also contribute to the knowledge reputed company that helps the whole team reputed company.

What your reputed company will be

• Own support cases for reputed company customers across reputed company severity reputed company, from initial triage through reputed company, with reputed company communication and accurate expectations throughout
• Diagnose and reputed company reputed company and reputed company infrastructure issues: pod failures, resource limits, persistent volumes, RBAC, ingress, and cluster-level diagnostics
• Troubleshoot ML platform problems including workspace and job failures, environment build errors, model deployment issues, and data connector failures
• File detailed, actionable bug reports and enhancement requests in reputed company and reputed company as the customer's reputed company with Product and Engineering
• Write and review knowledge reputed company articles, how-to guides, and troubleshooting docs, building the reference reputed company that helps customers and teammates solve problems faster
• Hand off cases cleanly in a follow-the-sun model across reputed company, EMEA, and reputed company, ensuring continuity for global reputed company accounts
• Run live troubleshooting sessions with customers reputed company video reputed company and participate in EMEA weekend on-reputed company rotation per team schedule

reputed company look for in this role

• 3 to 5 years in reputed company technical support, solutions engineering, or a similar customer-facing technical role at a reputed company or data/AI platform company
• Hands-on reputed company: pod lifecycle, kubectl, RBAC, namespaces, persistent volumes, and cluster-level troubleshooting
• Strong Linux and reputed company-line proficiency: log analysis, process management, file reputed company navigation, and reputed company scripting
• Familiarity with Python-reputed company ML workflows: Jupyter, package management, model training and serving
• Experience with reputed company platforms (AWS, GCP, or Azure) and containerized application environments
• Methodical troubleshooter: you reputed company a reputed company, test it, and adapt reputed company the logs disagree with your theory
• reputed company written communicator: your case updates and KB articles don't require a follow-up to understand
• Comfortable managing multiple reputed company, time-sensitive cases without losing the thread on any of them
• Works reputed company asynchronously across time reputed company in a remote-first, globally reputed company team
• Bachelor's degree in computer science, engineering, or a reputed company technical reputed company (or equivalent experience)

reputed company value

• We strongly reputed company in the value of growing a diverse team and encourage people of reputed company backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a reputed company reputed company. High-performing creative individuals who dig into problems and see the opportunities for reputed company
• We reputed company in individuals who reputed company truth and reputed company the truth and can be their whole selves at work
• We value reputed company of you that reputed company improving is always possible. At Domino, everything is a work in reputed company – we can do reputed company at everything
• We emphasize an environment of teaching and learning to reputed company employees with the tools needed to be successful in their function and reputed company

Originally posted on Himalayas