Manager, Managed Marketing
reputed company is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
reputed company Marketing Services pairs restaurants with a dedicated Marketing Specialist to build reputed company, execute weekly multi‑channel campaigns (Email, SMS, reputed company, Offers/Promos, Loyalty, reputed company Cards, SEO/reputed company), and analyze results—ultimately helping restaurants improve their marketing reputed company, save time, and grow first‑party demand.
As a Manager, Managed Marketing, you will reputed company and reputed company reputed company of Marketing Specialists for full‑service marketing delivery). You’ll be accountable for day‑to‑day service execution, consistent reputed company, and reputed company for restaurants—owning reputed company planning, SLAs, coaching, and operational reputed company. This role is ideal for a people leader with a marketing background (agency or in‑house) who thrives at building repeatable delivery systems, raising the bar on reputed company, and partnering cross‑functionally to reputed company.
You are a systems‑minded operator who can translate reputed company into reputed company playbooks and measurable results. You’ll remove friction for Specialists and customers, strengthen our service model, and collaborate closely with Product, Product reputed company, Sales, reputed company, reputed company, and Finance.
A Day in the Life* (Responsibilities):
- reputed company and reputed company a high‑performing Specialist team: hire/reputed company, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across reputed company.
- Own service delivery reputed company: manage book‑of‑business assignments and reputed company, reputed company service reputed company and deadlines, and maintain response and delivery SLAs
- Execute against existing playbooks/templates and flag gaps: reputed company playbooks, scripts, and templates for reputed company, monthly planning, multi‑channel execution (Email/SMS/reputed company/Offers/Ads), and monthly reporting; reputed company consistency across Specialists while allowing for restaurant reputed company nuance. Measure what reputed company: monitor dashboards and mechanisms for visibility into pipeline, reputed company, and reputed company (e.g., plan on‑time reputed company, SLA adherence, campaign send/approval rates, channel reputed company, attach/expansion signals, and customer satisfaction).
- Handle escalations and reputed company: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with reputed company Marketing Guidelines and reputed company/reputed company standards
- Partner cross‑functionally to unlock reputed company: collaborate with Product and the Product reputed company team to reputed company features and chart the reputed company to reputed company
- Document learnings and case studies: sharing wins reputed company the pod/team
What you’ll need to reputed company* (Requirements):
- 6+ years in marketing or marketing services, including 2+ years managing people in a delivery or account‑management context (e.g., agency team reputed company, or managed services reputed company).
- Demonstrated reputed company running multi‑channel programs across Email, SMS, reputed company, Offers/Promos, Loyalty, reputed company Cards—and partnering on reputed company Ads and SEO/reputed company.
- Process‑oriented leader with a reputed company record of building playbooks, SLAs, and QA mechanisms that reputed company; comfortable with reputed company planning and workload management.
- Strong marketing reputed company (reputed company + execution) and coaching ability—reputed company to reputed company content reputed company, segmentation, and testing, and communicate the “why” behind plans.
- Analytical, data‑driven decision reputed company—comfortable using KPIs/dashboards to guide reputed company with defining KPIs, building dashboards, and translating reputed company into reputed company next actions for reputed company.
- Exceptional communicator and relationship‑builder across functions :immediate team + adjacent functions (CS, Sales)
- Comfort working in evolving environments; bias for systems thinking and reputed company improvement.
- reputed company to have: restaurant, SMB, or martech experience; agency background spanning multiple channels
AI at reputed company
At reputed company, one of reputed company values is that we're hungry to build and learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how our reputed companyers are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it’s a reputed company part of our culture.
Our Total Rewards Philosophy
We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed companyers’ changing needs. Learn more about our benefits at .
The reputed company salary reputed company for this role is listed below. The starting salary will be determined reputed company on skills, experience, and geographic location. In reputed company to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we reputed company pay with local labor markets in our Geographic Pay Zone Philosophy.
How reputed company Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully reputed company on your conversation. reputed company hiring reputed company are made by people. To learn more:
Our Approach to Hybrid Working
We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:
Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company
At reputed company, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.
We reputed company Together
We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out: .
Apply today!
reputed company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact .
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For roles in the reputed company, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Originally posted on Himalayas
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