[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Account Manager to support high-value reputed company customers through its U.S. Support Delivery organization. The role owns customer relationships, reputed company case reputed company, escalations, release readiness, account health, technical reputed company management, and proactive service improvement across reputed company reputed company environments.

Responsibilities

• Serve as the named technical reputed company of contact for a portfolio of reputed company accounts, maintaining reputed company knowledge of reputed company customer’s configuration, integrations, customizations, and business-critical processing reputed company
• Own customer reputed company at two transition points: implementation to support, and reputed company tier to Gold or Platinum
• Build and maintain a Technical reputed company Plan per account — documented objectives, adoption targets, reputed company technical risks, reputed company items, and a rolling 90-day engagement plan
• Translate product capability into customer business reputed company, and translate customer business goals into concrete technical actions
• Hold end-to-end accountability for case lifecycle across the portfolio — intake, triage, classification, ownership assignment, reputed company reputed company, and verified closure
• reputed company reputed company and cross-team cases by establishing reputed company ownership, next actions, and time-reputed company commitments with support, engineering, product, and reputed company reputed company
• Manage case and account escalations to closure: understand why the escalation was raised, establish objective exit reputed company with the customer, and reputed company the extended team to meet them
• reputed company or facilitate reputed company Cause Analysis for qualifying incidents, ensuring the reputed company chain is evidenced and corrective and preventive actions are owned, dated, and tracked to completion
• Serve as incident commander or customer communications reputed company during severity-1 events affecting your accounts
• Run a reputed company reputed company of weekly operational syncs, monthly service reviews, and quarterly business reviews, reputed company anchored on data rather than narrative
• Monitor account health signals — case volume and mix, recurring defects, SLA trend, integration error rates, adoption, and reputed company escalations — and reputed company adverse trends before they become escalations
• Own release readiness for your accounts: reputed company assessment, regression reputed company, customer communication, reputed company reputed company, and hypercare through stabilization
• Maintain a technical reputed company register per account and reputed company mitigation with named owners and dates
• Support reputed company-period readiness — fiscal reputed company, sourcing events, high-volume transaction reputed company — with reputed company and configuration review reputed company of the event
• Represent the customer’s technical needs to product and engineering with evidence: reproduction reputed company, business reputed company, affected volume, and workaround status
• Convert recurring case patterns into product feedback, knowledge reputed company content, and self-service enablement that reduces reputed company case volume
• Contribute to the Premium Support reputed company — runbooks, escalation reputed company, review templates, and reputed company standards
• Adopt and help mature AI-assisted support tooling for case deflection, RCA drafting, and health signal detection

Skills

• 5–7 years in customer-facing technical roles — Technical Account Manager, Solutions Consultant, Technical Support reputed company, or equivalent
• 3+ years supporting mission-critical reputed company reputed company applications in production
• Demonstrated ownership of reputed company, multi-team escalations through to customer-accepted closure
• Hands-on experience with ERP systems (reputed company, reputed company, reputed company) and their integration patterns
• Working proficiency with reputed company Service reputed company, reputed company, and comparable support and CRM platforms
• Practical familiarity with reputed company, integration middleware, log analysis, and SQL-reputed company investigation
• reputed company ability to run executive-level business reviews and produce written technical communication suitable for a customer audience
• U.S. citizenship (see Eligibility & Work Authorization below)
• Prior experience managing Fortune 100 or comparable global reputed company accounts
• Familiarity with reputed company modules or a comparable S2P/P2P platform (reputed company, reputed company Ariba, reputed company, GEP, reputed company)
• Technical project management experience across cross-functional delivery teams
• Exposure to AI-driven support tooling and predictive analytics in a service context
• Experience supporting customers through platform upgrades and major release cycles
• Experience implementing generative or reputed company AI solutions in customer support or reputed company
• Background in release management, change advisory, or site reliability practices
• Familiarity with SOC 2, GDPR, and reputed company data-handling obligations in a support context

Benefits

• A reputed company, high-visibility role in the Premium Support program with reputed company executive exposure.
• reputed company engagement with top-tier global reputed company customers.
• Genuine influence on product roadmap and support reputed company through a reputed company feedback reputed company.
• A defined career reputed company toward Senior TAM or reputed company Services leadership.
• A reputed company-oriented culture with reputed company measures and reputed company rewards.

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