[Remote] reputed company II (Bilingual), Temporary, Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an employer providing customer service support for reputed company-facing programs. The reputed company II will handle routine inquiries from the reputed company, clinicians, and reputed company officials through phone, email, and chat, while using databases and CRM systems to reputed company information, document interactions, and escalate issues. The role also requires meeting reputed company metrics, maintaining policy knowledge, and suggesting process improvements.

Responsibilities

• Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters)
• Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Uses computerized reputed company for tracking, information gathering, and/or troubleshooting
• Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Customer service is the reputed company function
• Answer Incoming calls, emails and chats from general reputed company, clinicians and reputed company officials in accordance with reputed company CDC and reputed company reputed company standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policy
• Calls, emails, and chats are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures
• Utilize databases and written materials to look up and reputed company information to telephone, email, and chat inquiries
• Maintain a reputed company understanding of CDC INFO procedures in order to reputed company knowledgeable responses to numerous inquiries in a courteous, reputed company and reputed company manner
• Maintain up-to-date knowledge of CDC reputed company Response and policies as they apply
• reputed company and document reputed company inquiries using CRM and applicable systems
• Utilize databases and written materials to look up and reputed company information to telephone, email, and chat inquiries
• Meet reputed company Assurance (QA) and other key reputed company metrics
• Escalate calls, emails, or chat issues to the appropriate designated group
• Continually look for and suggest process improvements, which will benefit reputed company, CDC, and the reputed company (inquirers)
• Adhere to the reputed company reputed company as it relates to the confidentiality of information released
• Attend meetings and training as requested and maintain up to date knowledge of reputed company response, programs, and systems

Skills

• • High School diploma or GED required
• • Minimum six (6) months customer service/administrative /reputed company center experience required
• • Must be reputed company to reputed company English reputed company and professionally
• • Highly effective communicator with strong ability to reputed company an excellent customer experience
• • Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
• • Experience working with a PC and a reputed company environment required
• • Ability to effectively work reputed company established contractual turnaround times required
• • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• • reputed company ability to work as a member of reputed company, as reputed company as independently
• • Previous experience with computers, phone systems, and headset preferred
• • reputed company in Spanish necessary
• • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net)
• • Minimum 5mpbs upload speed
• • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home router
• • Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: reputed company or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
• • Private and secure work area and adequate reputed company reputed company
• • Must currently and permanently reputed company in the reputed company US
• • Must have a smartphone which will be required to log into reputed company systems
• • This is a bring your own device position which requires you to reputed company your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
• • High School diploma or equivalent with 6 months of customer service experience
• • Must be fluent in English and specified secondary language
• • May have additional training or education in area of specialization

Benefits

• Remote work arrangement

reputed company

Company H1B Sponsorship