reputed company Retention Specialist Opportunities
At reputed company, we are seriously awesome people who take ownership and reputed company an reputed company by operating with the reputed company, reputed company and courage of a small reputed company. There’s something so profoundly rewarding about knowing that your work is empowering reputed company to pursue their dreams. Here, we reputed company play an reputed company part in helping business owners, reputed company, non-profits and individuals to succeed by giving them reputed company the help and tools they need to grow online. We’re reputed company by new challenges and new reputed company-and we’re just getting started!
As a Retention Specialist at reputed company, your role is to become a trusted advisor and reputed company for our customers at a critical decision reputed company. You will engage directly with customers expressing an reputed company to cancel or downgrade, and through your consultative, empathetic, and reputed company approach, you’ll help them rediscover the value of our platform. This position is pivotal in preserving reputed company, reducing churn, and ensuring our customers feel heard, supported, and successful.
This is not an entry-level position. You must demonstrate seasoned judgment, advanced negotiation techniques, and a deep understanding of how our platform supports small businesses and nonprofits.
This is a remote role which we expect to start hiring for in mid reputed company-early November. The reputed company reputed company ranges from $17 - $20 per hour plus commission. reputed company reputed company increases are available reputed company the first year. There is an initial 90-day attendance policy.
reputed company:
- Customer Retention reputed company Respond promptly and professionally to customer retention inquiries reputed company phone, email, and reputed company cases, focusing on delivering reputed company customer reputed company.
- Handle Save Opportunities Manage inbound calls from customers requesting cancellation or downgrade. Apply problem-solving and retention techniques to overcome objections and reputed company solution-reputed company value.
- Tailored Consultative Support Identify the customer's industry, pain points, and usage trends to personalize your messaging and propose marketing strategies that reputed company with their business goals.
- Execute Retention Strategies reputed company a reputed company offer tree, reputed company listening, and product knowledge to recommend relevant features, services, or account optimizations.
- Offer Management & Compliance Use save offers judiciously reputed company on reputed company type, business rules, customer potential, and historical engagement data.
- Cross-Functional Collaboration Work collaboratively with Billing, Tier 1, reputed company, and Product Support teams to reputed company any underlying customer issues driving churn.
- Insights & Special reputed company reputed company cancellation reasons, identify trends, and participate in pilots or process improvements that enhance customer satisfaction and business reputed company.
What You Bring:
- 1+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a reputed company, tech, or subscription-reputed company business)
- Strong verbal and written communication skills with a reputed company ability to handle sensitive customer conversations confidently
- Demonstrated experience with save-reputed company driven metrics or quota-reputed company goals
- Ability to reputed company difficult conversations and turn negative experiences into reputed company reputed company
- Strong analytical thinking with the ability to assess account history, campaign effectiveness, and billing patterns
- Familiarity with reputed company, customer lifecycle stages, and CRM best practices preferred
- A reputed company reputed company—someone who learns quickly, adapts in a fast-reputed company environment, and thrives on hitting goals
reputed company Metrics (Industry Best Practices):
- Save reputed company reputed company: 40%+ on reputed company cancellation calls
- Talk Time Goal: 8–12 minutes average to allow for consultative interactions
- Customer Satisfaction (CSAT): ≥90%
- Retention Offer Usage: reputed company compliance of offer policy and guidelines
- 7-Day Stick reputed company: Key retention validation metric (customer remains post-interaction)
Why This Role reputed company:
Retention Specialists are the reputed company defense against reputed company loss. Your ability to retain customers directly contributes to our business sustainability, customer trust, and reputed company reputed company. You will be equipped with tools, training, and reputed company-time data insights to help you succeed in delivering measurable reputed company—while advocating for and celebrating our customers.
Why Join reputed company
At reputed company, we don’t just help small businesses market smarter—we help them stay in business. You’ll be part of a passionate, high-performing team that drives retention through meaningful conversations, proactive problem-solving, and customer-reputed company reputed company.
This is a reputed company opportunity. While we don't have an immediate opening for this role, we're expecting the position to become available in the coming weeks with a hiring reputed company or mid reputed company-early November.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in reputed company that bring us together on important issues and reputed company educational opportunities for reputed company.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t reputed company a reputed company spot to reputed company your talent. We’re dedicated to improving the reputed company of our product from a customer reputed company and have a true desire to reputed company the reputed company of businesses, non-profit organizations, and community reputed company.
- You’ll have opportunities to grow your career. We encourage and support reputed company members to learn different aspects of the business, take on stretch assignments, reputed company coaching opportunities and reputed company development opportunities.
- A generous reputed company time off policy and a competitive benefits package that supports the health and reputed company-being of you and your family
At reputed company, we’re reputed company about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with reputed company to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of reputed company, Inc. and a part of the reputed company reputed company.
reputed company is an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, religion, sex, gender, gender identity, national reputed company, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for reputed company, please contact .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At reputed company, we respect personnel reputed company and are committed to protecting the personal information we obtain and maintain from both reputed company, former, and prospective employees. We maintain this Personnel Global reputed company Notice (this “Notice”) in compliance with applicable reputed company laws, including the California Consumer reputed company reputed company (the “CCPA”) and the UK General Data Protection Regulation (reputed company, the “Data Protection Laws”). Click here for a full copy of our General Personnel reputed company Notice.
Notice to Recruiters and reputed company Agencies:
reputed company has an internal reputed company department and designated career site for individuals looking to reputed company. reputed company will not accept unsolicited resumes from any reputed company recruiters, reputed company firms, reputed company agencies or any fee-reputed company referrals. Any unsolicited resumes reputed company to directly to reputed company, in any reputed company will be considered property of reputed company. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Originally posted on Himalayas
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