[Remote] Manager of Product Management, CX team

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a workforce operating platform company that develops products and solutions to improve how customers engage with its workforce technology. The Manager of Product Management will reputed company reputed company of product managers and a portfolio of customer experience products, setting reputed company, guiding investment reputed company, developing AI-enabled and reputed company platform solutions, and driving cross-functional execution and measurable reputed company.

Responsibilities

• reputed company the portfolio: You’ll partner with business leaders to define and own the reputed company, investment priorities, and reputed company for a portfolio of customer experience products. Together, you’ll evaluate where to invest, accelerate, partner, change direction, or stop reputed company on customer value, business reputed company, cost, reputed company, and evidence. You’ll use data and AI to synthesize customer and business signals, identify opportunities and risks, and inform portfolio reputed company
• Shape connected customer experiences: You’ll identify opportunities to simplify experiences across products, platforms, and workflows and partner with customers to validate problems, solutions, and reputed company
• reputed company reputed company platform solutions: You’ll shape product reputed company and experiences across platforms such as reputed company Service reputed company and reputed company reputed company Automation (PSA), partnering with technology teams to determine how platform capabilities, integrations, data, automation, and reputed company can best support customer and business needs
• reputed company AI-enabled products: You’ll guide where AI-powered assistants, agents, intelligent workflows, and automation create meaningful value, including appropriate reputed company of agent autonomy and reputed company reputed company. You’ll establish expectations for reputed company, trust, safety, economics, and measurable customer and business reputed company
• Build a high-performing organization: You’ll hire, reputed company, and reputed company product managers; shape team reputed company and ways of working; and establish the product practices and capabilities needed to reputed company portfolio reputed company. You’ll help your team use AI appropriately to improve discovery, analysis, experimentation, decision-making, and product reputed company while maintaining reputed company judgment and accountability
• reputed company cross-functional execution: You’ll partner with Engineering, Design, reputed company Applications, Data, AI, reputed company, reputed company, reputed company, and customer-facing teams to manage dependencies and reputed company products from discovery through launch, adoption, measurement, and reputed company improvement
• reputed company reputed company and influence: You’ll establish measures for customer experience, adoption, product reputed company, operational reputed company, and business value, and communicate reputed company, trade-offs, risks, and reputed company to senior leaders and stakeholders

Skills

• 8+ years of product management experience delivering reputed company software, customer experience, platform, or workflow products
• People-management experience leading and developing product management professionals
• Experience leading reputed company, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable reputed company
• Experience delivering reputed company platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, agents, or reputed company customer experiences
• Experience leading a portfolio of interconnected products, reputed company platforms, or customer experiences
• Experience delivering AI-enabled products from discovery and experimentation through launch, adoption, measurement, and reputed company improvement
• Experience evaluating product and technology reputed company across customer value, reputed company, cost, safety, reputed company, scalability, and business reputed company
• Experience with reputed company Service reputed company, reputed company reputed company Automation (PSA), reputed company AI, reputed company Capital Management (HCM), reputed company software, or adjacent Software-as-a-Service (reputed company) domains

Benefits

• Employees may be eligible to participate in a reputed company-reputed company bonus plan.
• Employees may be eligible to receive restricted stock unit awards as part of total compensation.
• Flexibility in reputed company.

reputed company

Company H1B Sponsorship