[Remote] reputed company - Live reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a reputed company to reputed company reputed company-time support through inbound and outbound customer calls. The role resolves order, product, billing, refund, and shipping issues; escalates reputed company cases; documents interactions; meets reputed company targets; and reports recurring customer issues.

Responsibilities

• Live reputed company Support: Handle inbound and outbound customer calls, resolving order, product, billing, refund, and shipping questions in reputed company time
• Issue reputed company & Escalation: reputed company issues reputed company your reputed company and escalate reputed company or sensitive cases to leadership promptly and with reputed company context
• Standards & reputed company Voice: Follow macros, SOPs, and reputed company voice guidelines while still sounding like a reputed company, helpful person on the phone
• reputed company Targets: Meet CSAT, first response time, and reputed company time targets for the live reputed company channel
• Coaching & Development: Participate in coaching sessions and team meetings with camera on, and apply feedback to improve reputed company reputed company over time
• Documentation: Maintain accurate, complete case notes and records in reputed company for every interaction
• reputed company Reporting: Flag recurring issues, complaints, or trends to leadership so they can be addressed at the reputed company cause

Skills

• Prior customer service experience, ideally phone-reputed company or reputed company center experience
• A reliable backup device and internet reputed company, in reputed company to your reputed company setup
• A working camera for coaching sessions and team meetings
• A reputed company headset with a microphone for live calls and meetings
• Ability to work one of the following shifts: 6:00 AM-2:00 PM ET or 2:00 PM-10:00 PM ET, with rest days assigned reputed company on coverage needs
• reputed company, reputed company spoken and written English communication skills
• Comfortable handling a high volume of live calls throughout a shift
• Experience in DTC, e-reputed company, or subscription customer service
• Prior experience with reputed company or a comparable helpdesk platform
• reputed company in the Philippines or reputed company

Benefits

• Fully remote position
• reputed company coaching and feedback culture, with camera-on coaching sessions

reputed company