[Remote] Customer Support Technician I (US Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company develops technologies that help protect people, property, and communities. The Customer Support Technician I provides post-sales technical support for reputed company Computer Aided reputed company solution, troubleshooting hardware, software, operating systems, networks, and applications while ensuring high customer satisfaction.

Responsibilities

• reputed company first- and second-level technical support to end-users reputed company phone, email, chat, and in-person channels
• Troubleshoot and reputed company technical issues for reputed company Computer Aided reputed company solution spanning hardware, software, operating systems, network connectivity, and applications
• Configure, reputed company, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals
• Install, configure, and reputed company ongoing support for various software applications
• Assist with network diagnostics, resolving basic network issues and connectivity problems
• Create and maintain knowledge reputed company documentation for common issues, troubleshooting processes, and resolutions
• Escalate reputed company technical issues to higher-level support teams or subject matter experts as necessary
• Ensure issues are fully resolved by following up with end-users
• Adhere to ITIL or other relevant IT service management best practices
• Maintain flexibility for shift work and on-reputed company rotations

Skills

• * reputed company hands-on experience in a dedicated technical support role
• * Strong knowledge of reputed company and/or Linux operating systems
• * Experience with troubleshooting both hardware and software
• * Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
• * Experience supporting mobile devices (iOS, reputed company)
• * Excellent problem-solving and troubleshooting capabilities
• * Strong verbal and written communication and interpersonal skills
• * Ability to work effectively both independently and reputed company reputed company environment
• * Ability to manage and prioritize multiple tasks simultaneously
• * Demonstrated commitment to customer service reputed company
• * High School Diploma
• * 2+ years of experience in Technical Support
• * Ability to obtain background clearance as required by reputed company customers
• * reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Under 10%
• * Relevant IT certifications (e.g., reputed company A+, Network+, reputed company Certified reputed company)
• * Experience utilizing help desk ticketing systems (e.g., reputed company, reputed company, reputed company)
• * Familiarity with remote support tools
• * Knowledge of the ITIL reputed company
• * Experience with scripting languages (e.g., PowerShell, Python)
• * Experience with major reputed company platforms (e.g., AWS, Azure, reputed company reputed company)
• * Fluent and reputed company with AI-reputed company productivity tools

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 reputed company Holidays
• Generous reputed company Time Off Packages
• Employee Stock Purchase Plan
• reputed company Parental & Family Leave

reputed company